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TROUBLESHOOTING & SUPPORT INFORMATION

We are here to help. If you have any issues with your Router please contact us.

To contact Amped Wireless’ Technical Support

, use one of the following methods:

Phone: 888-573-8820

Email:

[email protected]

Web:

www.ampedwireless.com/support

Содержание ATHENA-R2

Страница 1: ...User s Guide RTA2600 R2 ATHENA R2 HIGH POWER TM AC2600 WI FI ROUTER...

Страница 2: ...z 28 Guest Networks 2 4GHz 30 Advanced Settings 2 4GHz 32 Airtime Allocation 2 4GHz 33 Wireless Coverage Controls 2 4GHz 34 Access Schedule 2 4GHz 34 Wi Fi Protected Setup WPS 2 4GHz 36 NETWORK SETTIN...

Страница 3: ...System Clock 64 System Logs 65 Upgrade Firmware 66 Password Settings 69 TECHNICAL SPECIFICATION 70 DEFAULT SETTINGS 71 TROUBLESHOOTING SUPPORT INFORMATION 72 WARRANTY AND REGULATORY INFORMATION 89 LEG...

Страница 4: ...t quality products through innovation and advanced technology We pride ourselves on delivering products that outperform the competition and go beyond your expectations If you have any questions please...

Страница 5: ...Package Contents Check to make sure you have all the contents within your package ATHENA R2 High Power AC2600 Wi Fi Router with MU MIMO Four Detachable High Gain Antennas RJ 45 Ethernet Cable Power Ad...

Страница 6: ...affic is transmitted or received over the 5GHz wireless network 2 4GHz Wireless Activity Blinks rapidly when wireless data traffic is transmitted or received over the 2 4GHz wireless network Internet...

Страница 7: ...LED On Off Push to turn LED indicators on or off WPS Hold down for 3 seconds to enable WPS push button configuration Reset Push down once to reboot the Router Hold down for 5 10 seconds to reset the r...

Страница 8: ...ce is connected to a wired port on the back of the Router The LED will blink rapidly when wired data traffic is transmitted or received The green LED displays when a there is an active gigabit connect...

Страница 9: ...adband modem and its power outlet If you do not have an existing router please continue to the next step Power off your Modem Power off the modem by disconnecting the modem s power adapter from the po...

Страница 10: ...er to your Modem Do NOT connect the power adapter to the Router at this time a Make sure the included Ethernet cable is connected to the blue Modem port on your Router b Connect the other end of the c...

Страница 11: ...10 Power on your Modem Plug in your modem s power adapter and backup battery if available...

Страница 12: ...to the antenna connectors on the Router b Attach the Power Adapter to the Router s PWR port and a power outlet c Connect an Ethernet cable to an available port on your computer or connect to the Rout...

Страница 13: ...ser to Access the Setup Wizard a Open your web browser b Type http setup ampedwireless com into the web address bar c If the web menu fails to open type the following IP address into your web address...

Страница 14: ...router you can also choose to skip the Setup Wizard Double check that the modem is connected to the Router s Modem port Check that your antennas are all attached firmly to the antenna connectors Clic...

Страница 15: ...er Please be patient If there is a problem with the Automatic Configuration the wizard will notify you of the issue If you continue to have problems contact our Elite Support department at 888 573 882...

Страница 16: ...new name in the SSID field Users connecting wirelessly to the Router will use these IDs to identify your wireless network The default Security Key WPA WPA2 of your Wi Fi networks is wireless To change...

Страница 17: ...r to access additional router settings Leave this blank if you do not wish to have a password Click Apply to save your settings The Router will reboot This process may take up to 1 minute The page wil...

Страница 18: ...nded that you print this page for your records Open a new web browser window and check that you have access to the Internet At this time you may disconnect from the Router and start a wireless connect...

Страница 19: ...shboard The Dashboard provides you with information regarding your internet connection and basic router settings From here you can enable or disable guest networks have a quick glance at what devices...

Страница 20: ...and speed for your wireless network Broadcast SSID Selecting Disable Broadcast SSID will hide the visibility of the router s 5GHz network SSID Users must manually enter the SSID to connect Wi Fi Netw...

Страница 21: ...nge MU MIMO Enable or disable Multi User MIMO MU MIMO enables the router to send data to multiple devices devices must be MU MIMO capable simultaneously thereby increasing overall network performance...

Страница 22: ...the SSID into their wireless software interface to connect Network Access Restrict users connecting to your Guest Network to Internet access only or both local network and Internet access Active Clien...

Страница 23: ...22 Pre Shared Key The password for your Guest Network This is the key used by devices connecting to your Guest Network...

Страница 24: ...eaning the Router will never fragment any frames that it sends to wireless users RTS Threshold Adjusts the size of RTS data packets Lower values reduce throughput but allow the system to recover quick...

Страница 25: ...onnected devices Wi Fi Airtime can be allocated by the entire Wi Fi network or SSID or indivdiually by each connected devices Airtime Allocation is often used for creating low priority Guest Networks...

Страница 26: ...Controls 5 0GHz Adjust the output power of the Router to control the coverage distance of your 5GHz wireless network For a smaller coverage area you can select a lower output power For the maximum wi...

Страница 27: ...he day for parental control or security reasons a Enable Access Schedule b Select which days you wish for your Wi Fi to be available c Select the time frame during that day that you wish for Wi Fi to...

Страница 28: ...pports all types of WPS setup Option A Push button You may push the WPS button on the web menu or use the physical button on the back of the Router Option B PIN Some wireless devices use PIN number to...

Страница 29: ...ll turn off all 2 4GHz Wi Fi activity Users will no longer be able to connect wirelessly to your 2 4GHz network Band Select the compatible Wi Fi standard and speed for your wireless network Broadcast...

Страница 30: ...set a static channel instead of using Auto WMM Prioritizes multimedia data over the wireless network Associated Clients Shows the active users connected wirelessly to your 2 4GHz network Security Set...

Страница 31: ...ly enter the SSID into their wireless software interface to connect Network Access Restrict users connecting to your Guest Network to Internet access only or both local network and Internet access Act...

Страница 32: ...31 Pre Shared Key The password for your Guest Network This is the key used by devices connecting to your Guest Network...

Страница 33: ...meaning the Router will never fragment any frames that it sends to wireless users RTS Threshold Adjusts the size of RTS data packets Lower values reduce throughput but allow the system to recover quic...

Страница 34: ...connected devices Wi Fi Airtime can be allocated by the entire Wi Fi network or SSID or indivdiually by each connected devices Airtime Allocation is often used for creating low priority Guest Networks...

Страница 35: ...Controls 2 4GHz Adjust the output power of the Router to control the coverage distance of your 2 4GHz wireless network For a smaller coverage area you can select a lower output power For the maximum...

Страница 36: ...the day for parental control or security reasons a Enable Access Schedule b Select which days you wish for your Wi Fi to be available c Select the time frame during that day that you wish for Wi Fi to...

Страница 37: ...of WPS setup you wish to use The Router supports all types of WPS setup Option A Push button You may push the WPS button on the web menu or use the physical button on the back of the Router Option B P...

Страница 38: ...automatically assigns the IP addresses to each device connected to your network Disabling DHCP will require that each device on your network be assigned a manual or static IP address DHCP Client Range...

Страница 39: ...tocol that ensures a loop free topology for networks that have Ethernet bridges The STP prevents bridge loops and allows a network design to include redundant links to provide automatic backup paths i...

Страница 40: ...ual IP Static For Internet connections where the Internet provider does not provide you with an IP address automatically If you know the IP address and DNS settings that your Internet provider uses se...

Страница 41: ...modem back on You can run through the Basic Setup Wizard again to see if that fixes your Internet connection issues PPPoE connections normally requires login information If you do not know the settin...

Страница 42: ...to it only provides wired connections to expand a network To enable Bridge mode click the checkbox titled Enable Bridge Mode Next select a Network SSID to connect to wirelessly If the network has a s...

Страница 43: ...h as an Ethernet connection or wireless connection With UPnP enabled network devices may change security settings within the Router s firewall to allow access over the Internet By default UPnP is disa...

Страница 44: ...Web Server Access on WAN Remote Management Allows access to the Web Menu over the Internet Enable IPsec pass through on VPN connection Allows the IP security protocol suite to pass through on a VPN c...

Страница 45: ...for your wired and wireless network The Security Features allows you to control access of your wireless network through on off schedules specific user authorizations and wireless coverage control The...

Страница 46: ...first enable URL filtering After it has been enabled you can begin adding as many websites as you wish into the URL Address field Note If you wish to block www google com simply type in google and the...

Страница 47: ...wed into your network or not allowed A MAC Address may sometimes be referred to as a Physical Address Most networking devices have their MAC Address located on a label on the actual device For Windows...

Страница 48: ...local IP address to filter the specific data from the specified network protocol For example if you chose to block TCP data packets from a specific computer you would need to figure out what that devi...

Страница 49: ...e such as a flash drive or external hard drive to the one of USB ports on router or both USB ports and follow the directions below for your operating system The computer must be connected to the route...

Страница 50: ...the drive should appear on the left hand column under Network as AMPED_USB To Map the Network Drive a Click the Start button b Click Computer c Click Map Network Drive from the top bar d Select a dri...

Страница 51: ...on My Network Places and locate the drive named AMPED_USB To Map the network drive a Click the Start button b Right Click My Computer and select Map Network Drive c Select a drive letter any then ent...

Страница 52: ...twork drive a Open Finder b From the menu on the top of the desktop select Go c Select Connect To Server from the drop down menu d Enter the address of the network drive smb amped_usb usb3 or usb2 or...

Страница 53: ...s on router or both USB ports From the USB Storage FTP Server page of the web menu enable the FTP Server feature a Select whether you wish to have anonymous access or secured access b Select which USB...

Страница 54: ...FIREWALL SETTINGS The Router s Firewall is designed to prevent unauthorized users from accessing your network This section will go over the different features of the Firewall and how to configure the...

Страница 55: ...port 21 only FTP communications would be allowed No other types of communication would be allowed on this port Hackers may sometimes scan for all open ports on your network as a method of hacking into...

Страница 56: ...rvers cameras and other devices that require remote access Enable Port Forwarding Enables designated ports to begin forwarding IP Address The IP address of the device behind the Firewall that is being...

Страница 57: ...he DMZ does not have any protection from the Router s firewall The device s only security would be those built into the operating system As a general safety rule devices placed on the DMZ should not h...

Страница 58: ...sponse before closing the connection When multiple requests like this occur servers may often get overloaded with too many requests and stop functioning altogether This is a typical DoS attack althoug...

Страница 59: ...to prioritize and guarantee bandwidth for a specific device or application it does not provide you with more bandwidth than you currently have For example if your Internet Provider rates your internet...

Страница 60: ...rotocols that may be used for the router to learn routes from other routers running those same protocols This allows the Router to adapt to changes and failures within the network topology and find th...

Страница 61: ...Management Features on the Router allows you to view the status of the system your Internet connection wireless network and local area network The Network Statistics page provides detailed traffic dat...

Страница 62: ...the system clock If this time is off go to the System Clock section and configure your system time The Internet Connection Status displays the information from your Internet Provider If for some reas...

Страница 63: ...s Connection statistics shows all data activity for both the 2 4GHz and 5 0GHz wireless networks separately The Wired Connection statistics shows all data activity for all users physically connected t...

Страница 64: ...nfigured correctly on the Router the DDNS service will constantly track the IP address of your Internet connection Each time your Internet Provider changes your IP address the Router will inform the D...

Страница 65: ...Clock Maintain the internal clock for the Router by syncing with your computer s time or over the Internet Your system clock settings need to be accurate in order for logs and wireless access schedul...

Страница 66: ...of your Router The System Log is also used by Amped Wireless technicians to help troubleshoot your router when needed It is recommended that you enable all logs in the event that troubleshooting is r...

Страница 67: ...ction with Internet access the Range Extender can automatically check for new firmware updates that are available by pressing Check Now Follow the prompts to complete the upgrade process Before upgrad...

Страница 68: ...g program to open the file Inside the file will be a text document with details on the current firmware release and instructions on how to upgrade the firmware To manually upgrade your firmware a Down...

Страница 69: ...le platform To save current settings a Click Save b Select a file name and location To load previously saved settings a Click Browse b Locate the previously saved settings file c Click Upload to resto...

Страница 70: ...69 Management Password Settings If you wish to enable a password to protect unauthorized access to the web menu and Setup Wizard you may enter one here...

Страница 71: ...ise Amplifiers Memory 128MB DDR3 Processor 1 3GHz Quad Core Processor Antennas 4 x Detachable High Gain Antennas 4 x Reverse SMA Connector Ports 4 x RJ 45 10 100 1000 LAN ports 1 x RJ 45 10 100 1000 W...

Страница 72: ...the Reset button on the back panel for 10 seconds The Router will reset back to factory settings as listed below IP Address 192 168 3 1 Web Menu Access http setup ampedwireless com 2 4GHz Wireless SSI...

Страница 73: ...are here to help If you have any issues with your Router please contact us To contact Amped Wireless Technical Support use one of the following methods Phone 888 573 8820 Email techsupport ampedwirel...

Страница 74: ...connection and disconnect from all wireless networks Reboot the router and try again c Close your current web browser and reopen it Use Google Chrome or Internet Explorer v8 0 and up d Open your web...

Страница 75: ...is disable your Wi Fi connection and disconnect from all wireless networks Reboot the router and try again c Close your current web browser and reopen it Use Google Chrome or Internet Explorer v8 0 a...

Страница 76: ...to default On the back panel of the router find the Reset button Use a pen tip to hold down the reset button for 5 to 10 seconds The router will reinitialize and restore its default settings I am hav...

Страница 77: ...quire a static IP setting Check with your ISP to obtain the IP settings c DSL Connections Your Internet connection may require login information If you are using PPPoE mode you will need to manually c...

Страница 78: ...ccess the Internet b Check that your Internet connection through the modem is working Power off the Router and disconnect your computer from the router Turn off the power to your modem and remove the...

Страница 79: ...s conflicting with your Internet connection You may also try temporarily disabling all firewalls or anti virus software to see if that is what is causing the problem c If you have a PPPoE or another I...

Страница 80: ...Please contact your provider to troubleshoot the issue c Check the Internet connection speed on another computer that is connected to the Router If the other computer does not have Internet speed prob...

Страница 81: ...Windows computer Click Start Run and type CMD When the command prompt appears type ipconfig release and press enter Type ipconfig renew and press enter Check that your computer s network adapter has a...

Страница 82: ...2 4GHz and 5 0GHz wireless networks To assist in finding the right channel download the Amped Wireless Wi Fi Analytics Tool for your Android or PC I am not getting a strong wireless connection from al...

Страница 83: ...est Wi Fi security type WPA or WPA2 WEP security may slow down your wireless speeds c Check that the Router s wireless data rate is set to AUTO or 11N 2 4GHz and 11AC 5 0GHz data rate speeds d Wireles...

Страница 84: ...computer to the wireless network I enter my wireless password and I see an error a Manually add a wireless network to your Vista computer Click Start and then click Network Select Network and Sharing...

Страница 85: ...P computer to the wireless network I enter my wireless password and I see an error a Make sure your computer has the latest Windows Service Pack Windows Service Pack 1 does not support WPA security Up...

Страница 86: ...Windows desktop Note If the USB drive does not appear automatically under your Networked devices Windows 7 Vista or Mac OS X you will need to Map the Network Drive a Click the Start button b Click Com...

Страница 87: ...SB drive does not appear automatically under your Networked devices Windows 7 Vista or Mac OS X you will need to Map the Network Drive a Click the Start button b Click My Computer c Click on My Networ...

Страница 88: ...under Shared click Amped USB To Map the network drive a Open Finder b From the menu on the top of the desktop select Go c Select Connect To Server from the drop down menu f Enter the address of the ne...

Страница 89: ...prompted enter your login information to access the USB Storage device remotely The Router freezes or I cannot access the web when a USB storage device is connected a Remove the USB storage device fro...

Страница 90: ...mped Wireless is unable to repair or replace a product i e discontinued product Amped Wireless will offer a credit toward the purchase of a similar product of equal or lesser value direct from Amped W...

Страница 91: ...ar obsolescence and environmental damages such as but not limited to weather and electrical disturbances The Amped Wireless Limited Warranty is the sole warranty for this product There are no other wa...

Страница 92: ...e Customers outside of the United States of America are responsible for all shipping and handling costs including custom duties taxes and all other related charges Technical Support The Amped Wireless...

Страница 93: ...s are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and...

Страница 94: ...roduct near water or during an electrical storm as there may be a remote risk of electrical shock from lighting This product may contain lead known to the State of California to cause cancer and birth...

Страница 95: ...onment This equipment should be installed and operated with minimum distance 20cm between the radiator your body The antennas used for this transmitter must be installed to provide a separation distan...

Страница 96: ...iation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 21cm...

Страница 97: ...e required antenna impedance is 50 ohms This radio transmitter has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenn...

Страница 98: ...a radiation Cet quipement respecte les limites d exposition aux rayonnements IC d finies pour un environnement non contr l Cet quipement doit tre install et mis en marche une distance minimale de 21 c...

Страница 99: ...dance d antenne requise est 50 ohms Le present emetteur radio a ete approuve par Industrie Canada pour fonctionner avec les types d antenne enumeres ci dessous et ayant un gain admissible maximal et l...

Страница 100: ...ess authorizes you to copy materials published by Amped Wireless solely for non commercial use within your organization in support of Amped Wireless products No other use of this information is author...

Страница 101: ...on on all media However Amped Wireless makes no warranty as to the accuracy of the information including representations and warranties about the accuracy of product specifications marketing material...

Страница 102: ...est results Actual performance may vary due to differences in operating environments building materials and wireless obstructions Performance may increase or decrease over the stated specification Wir...

Страница 103: ...ing Amped Wireless will not support or warrant any product in which you have or have attempted to modify the Software provided by Amped Wireless You may not lease sublicense resell redistribute or oth...

Страница 104: ...WIRELESS IS NOT RESPONSIBLE FOR ANY DAMAGE TO THE PURCHASER S COMPUTER SYSTEM OR DATA All title and copyrights in and to the Software and any copies thereof are owned by Amped Wireless or its partners...

Страница 105: ...xclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation applicability enforceability or formation of our agreement including but not...

Страница 106: ...gs will take place in the county where you reside If your claim is for 10 000 or less you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitra...

Страница 107: ...your concern and your proposed solution by mail to us at 13089 Peyton Dr C307 Chino Hills CA 91709 Attn Legal Department This Agreement and the rights of the parties hereunder shall be governed by an...

Страница 108: ...Amped Wireless Newo Corporation All rights reserved Amped Wireless Newo Corporation and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation 888 573 8820 techsupport amp...

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