Troubleshooting
17
5.6 Factory Assistance
AMETEK Drexelbrook can answer any questions about The
Z-tron III series instrument. Call Customer Service at
1-800-553-9092 (US and Canada) or
+1 215 674-1234 (International).
If you require assistance and attempts to locate the problem
have failed:
Contact your local Drexelbrook representative,
Telephone
the Service department toll-free:
• 1-800-527-6297 (US and Canada)
• +1 215 674-1234 (International)
FAX:
Service Depa 215-443-5117
E-Mail:
Please provide the following information:
• Instrument Model Number
• Sensing Element Model Number and Length
• Original Purchase Order Number
• Material being measured
• Temperature
• Pressure
• Agitation
• Brief description of the problem
• Checkout procedures that have failed
5.7 Field Service
Trained field servicemen are available on a time-plus-
expense basis to assist in start-ups, diagnosing difficult
application problems, or in-plant training of personnel.
Contact the service department for further details.
5.8 Customer Training
Periodically, AMETEK Drexelbrook instrument training
seminars for customers are held at the factory. These
sessions are guided by Drexelbrook engineers and specialists,
and provide detailed information on all aspects of level
measurement, including theory and practice of instrument
operation. For more information write to:
AMETEK Drexelbrook, Communications/ Training Group
or call 215-674-1234.
