5. I can´t see my device’s location on the website.
If your device is powered ON, there are 2 reasons for this problem:
• Poor mobile network signal:
Your device may be in a zone with poor mobile data coverage.
It will start transmitting again as soon as it gets into a better coverage zone. The device has an internal
memory to store locations in those cases. That information will be transmitted as soon as the device can
connect to the network again.
• Poor GPS signal:
Your device may have lost GPS signal. That may happen when your GPS tracker is
covered by a thick surface or if your device is inside a building, underground or near tall buildings.
battery operated devices and cause signal degradation which may result in lower accuracy or communication
failures. Please do not put the device on a very hot or humid place, avoid exposure to direct sunlight. Too high
temperatures will damage the device or even cause battery explosion.
A.
HOW TO LOCATE YOUR DEVICE
Follow these instructions to locate your device:
1. Click on menu
1. Devices
; your list of devices will appear and you will see a group of buttons next to your
device.
Basic Location Instructions:
B. HOW TO WATCH HISTORY
(User interface may change if you are using the website on a desktop or in a
mobile phone)
1. Click on “History” tab. Select from the list of pre-determined date and
time ranges
or select
Advanced Search
to perform a historical search.
2. Click
Search
to view the results of the device you selected. Then Click
Watch
to view a map and
table of all the actions and paths taken by a given device for the date range selected.
3. Click on each icon in the path or table to display the corresponding details.
Accuracy depends on many factors beyond our control. For example: weather, clouds, tall buildings
or trees, bodies of water and device location.
8. How do I process the payment of my tracking service?
Ten days before the service expires it will pop up a button which says:
“Expires soon. Click to renew”.
Please
information. Please remember we don’t do automatic debits.
Thank you for choosing
For further information please contact us at
, 8558303390
or watch our
video tutorials at
our YouTube channel:
https://www.youtube.com/channel/UC3i6ZrVLBqEvikB7XEobi5g
To download our app please search by
“Americaloc Viewer”
in the Google Play Store and in the
App Store.
Show location:
the “Settings tool” (wrench). Please contact us in order to change the location update interval while
the device is stationary.
Device settings:
4. Enter your email address or your cellphone number as follows:
1+cell phone [email protected]
4. Do I need to install the SIM card?
No, the card is already installed. Please do not remove it.
9. How do I know when my service expires?
Click on “Account options”
Click on “Get info” next to “My services”.
