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FREQUENTLY ASKED QUESTIONS
Dear Customer. This section contains very important information. Please do not skip it.
1. How long does it take to activate my device after processing a payment?
Your device should be active within 10 and 30 minutes after payment.
If you do not want to wait,
please turn your device OFF and then ON
.
2. How does this technology work?
Your device reads data from satellites to find its position; it then uses GSM data networks to
transmit its position to our servers. Your device needs both GSM and GPS signals to work.
3. Do I need to purchase or provide a SIM card?
No, we ship the device with the SIM card it needs to transmit data. That sim card only works with
this device.
4. Do I need to install the SIM card?
No, the card is already installed. Please do not remove it.
5. I can´t see my device
’s location on the website.
If your device is powered ON, there are 2 reasons for this problem:
Poor GSM signal:
Your device may be in a zone with poor mobile GSM data coverage. It will start
transmitting again as soon as it gets into a better coverage zone. The device has an internal
memory to store locations in those cases. That information will be transmitted as soon as the device
can connect to the network again.
Poor GPS signal:
Your device may have lost GPS signal. That may happen when your GPS
tracker is covered by a thick surface or if your device is inside a building, underground or near tall
buildings.
6. How long should I charge the device to fully charge the battery?
Two hours of charge is enough.
The device is fully charged after 2 hours or when the RED Power
LED is solid
7. How long does a fully charged battery last?
A charge of battery can last for up to 14 days on standby conditions. However, its life depends on
how much the device moves and transmits data.
8. What is the Function Key for?
You can configure the device to generate an email notification when the function button is pressed.
However, we do not guarantee receipt of function button notifications, nor do we monitor or take
action on such notifications. Successful transmission of emails depends on many factors, most of
which are beyond our control; cellular coverage, email spam filters and mail server downtime, to
name a few. This button is provided by Americaloc but is to be used at your own risk.
To configure
the email notifications go ww.americaloc.com, locate your device and navigate to Settings-
->Notifications and select Panic/Key.
9. I'm using a magnetic case. Where should I place it?
The green rectangles in the image below show the best locations for a magnetic case.
