Troubleshooting
Note:
Some troubleshooting tips may not be applicable depending on the display
options supported by and configured for your card.
Graphics Card Installation Troubleshooting
For more advanced troubleshooting information, contact AMD Customer Care
for ATI products at
ati.amd.com
.
The graphics card doesn't fit any of the motherboard slots.
The graphics card needs to be exchanged for one with a bus that matches the
motherboard.
The computer beeps and the boot process stops.
Make certain that the graphics card is properly connected to the internal power
supply and the motherboard.
No display on power up.
This may be an SBIOS issue. Replace the old card and then try these possible
solutions:
1.
Check the motherboard manufacturer's Web site for an SBIOS update.
2.
Turn off the on-board video.
The computer does not boot up properly.
Verify that the installation instructions were followed correctly.
Make certain that the graphics card is properly connected to the power supply
and the motherboard.
If using Windows operating system, restart your computer in Safe Mode. For
information on Safe Mode, consult the Windows documentation.
Check the system configuration utility for interrupt assignments.
The computer boots up but there is no display.
Verify that the monitor is connected properly to the computer and a power
supply.
If a DisplayPort™ adapter, passive dongle, or active dongle is used, visit
www.amd.com/eyefinity
and make sure it appears on AMD's listing of ATI
Eyefinity Multi-Display Ready or ATI Eyefinity Multi-Display Verified adapters/
dongles.
If your motherboard has on-board graphics capabilities, you may need to disable
them. Consult your motherboard documentation for more information.
Graphics Card Installation Troubleshooting 13
©
2010
Advanced Micro Devices, Inc.
ATI Radeon™ HD 5450
