67
•
The network speed is not enough to transfer video data via web access.
•
The client PC may have limited resources.
•
Multicast mode may be causing this issue.
•
A privacy mask or screensaver may be enabled.
•
The logged in user may not have enough rights to monitor real-time playback.
•
The camera’s local video output quali
ty is not enough.
8. The camera is unable to connect to WiFi.
Below are a few possible reasons why this may be occurring:
•
The network is not stable.
•
The WiFi settings in the camera are not configured. (
refer to section 5.4.2.10. WiFi
)
•
Interference from obstructions between camera and router.
•
The distance is too far for the camera to connect.
9. The alarm signal cannot be disarmed.
Below are a few possible reasons why this may be occurring:
•
An alarm may be setup incorrectly.
•
An alarm output may have been manually opened.
•
There may be an error in the camera’s firmware.
10. Alarms are not working.
Below are a few possible reasons why this may be occurring:
•
The alarm is not setup correctly.
•
The alarm cable is not connected correctly.
•
The alarm input signal is not correctly configured.
•
There are two loops connected to one alarm device.
11. Downloaded files cannot be played back.
Below are a few possible reasons why this may be occurring:
•
The media player software on the PC may not be able to read the file format.
•
The PC may not have DirectX 8.1 or higher.
•
The PC may not have Windows XP or higher.
