User’s Guide
22
All of the LEDs on the front of my modem look correct, but I cannot access the Internet.
•
If the POWER, USB, SYNC, and READY are solidly lit, the cable modem is
working properly. Use the following procedures to verify connectivity between the
PC and the cable modem:
o
Launch Your PC’s Internet Browser (e.g., Netscape, IE)
o
Enter
http://192.168.100.1
into your browser. This URL connects you directly
to the web server within your cable modem. A successful connection indicates
that the PC is able to communicate with the cable modem. The next step is to
enter a public URL to ensure connectivity between the cable modem and your
cable service provider. If this fails, please contact your cable service provider
for further assistance.
•
Try restarting the computer so that it could re-establish a connection with the cable
modem.
•
Power cycle the cable modem by removing the power adapter from the electrical
outlet and plugging it back in. Wait several minutes for the cable modem to
re-establish communications with your cable service provider.
•
Remove any other USB devices from your computer and connect the cable modem’s
USB cable directly to the USB port on your computer.
•
If you are using a cable splitter, try removing the splitter and connect the cable modem
directly to the cable wall outlet. Wait several minutes for the cable modem to
re-establish communications with your cable service provider.
•
Your USB or coaxial cable may be damaged. Try using another cable.
•
If none of these suggestions work, contact your cable service provider for further
assistance.
Uninstalling the USB Driver
1.
Insert the supplied CD into your CD-ROM drive
2.
Click on the
My Computer
icon on your desktop. Then click on the icon that belongs
to your CD-ROM Drive.
Locate the file called “
setup.exe
” and click on the file. This program will remove all the
necessary files from you computer.
4. Installing the Modem Using the Ethernet Port
This chapter explains the process for installing your wireless cable modem using the Ethernet
port. Using the Ethernet port allows to you connect multiple computers to a wireless cable
modem through the use of additional equipment which is not included. Please contact your
cable service provider for more information on using multiple computers.
See Chapter 2 “Installing the Wireless Cable Modem Using the USB Port” for instructions on
