5. Platform Operations
By logging in to the mobile app or location services platform designated by your
dealer and correctly binding your device, you can query and set related parameters.
5.1. Logging In to Service Platform
Log in to the location services platform designated by your dealer and configure
accordingly.
5.2. Downloading Mobile App
Log in to the URL designated by your dealer to download the mobile app.
6. Troubleshooting
When any of the following faults occurs, please troubleshoot it by the solution. If the
fault persists, please contact your dealer or service provider.
Issue
Description
Solution
Poor satellite
signal
The device is blocked by
metal objects.
Remove the metal objects away from the
device.
Power-on failure
The battery is low.
Connect the device to an external power
source.
The SIM card slot is
damaged.
Contact your dealer for a replacement.
Failed to access the
network
The SIM card is attached
incorrectly.
Re-attach it.
The metal side of the SIM
card is stained.
Wipe it with a clean cloth. Replace it.
The SIM card is damaged or
invalid.
Try it in a service area.
The device is out of GSM
service areas.
Try it in an area with strong signals.
The signal is poor.
Check if the device is securely connected
with the OBD port of the vehicle.
LED off
The contact is poor.
Check if the device is securely connected
with the OBD port of the vehicle.
Failed to query a
location
Your SIM card has no GPRS
Services activated.
Please contact the network operator and
activate GPRS Services.
The device does not re-spond
to a command
Check the device and make sure that the
device can access the network and the SIM
card has text services activated
