1) The device should face up to the sky.
2) Metal thermal barrier or healing layer of the windshield affects the signal.
Troubleshooting
Type
Use
Unable to connect to tracking platform
Check the APN and IP settings.
Check whether the data service of SIM card is
enabled.
Check the balance of SIM card.
Tracker shows offline
Check whether external power is still connected.
Check if the vehicle entered network blind area.
Check the balance of SIM card.
Unable to connect locate
Make sure the top side facing upward without
metallic things shielded.
Make sure it's not in area with no satellite
coverage.
Location drift
In area with poor GNSS signal (tall building
around or basement), drifting may happen.
Check whether vibration happens around to
trigger the accelerator.
No command reply
Make sure command format is correct.
Vehicle may be in network blind area. Make
sure SIM card is well inserted and has SMS
service.
Warranty instructions
1. The warranty is valid only when the warranty card is property completed, and upon
presentation of the proof of purchase consisting of original invoice indicating the date of
purchase, model and serial No.of the product. We reserve the right to refuse warranty if this
information has been removed or changed after the original purchase of the product from the
dealer.
2. Our obligations are limited to repair of the defect or replacement the defective part or at its
discretion replacement of the product itself.
3. Warranty repairs must be carried out by our Authorized Service Centre. Warranty cover will be
void, even if a repair has been attempted by any unauthorized service centre.
4. Repair or replacement under the terms of this warranty does not provide right to extension or
renewal of the warranty period.
5. The warranty is not applicable to cases other than defects in material, design and
workmanship.
