I'm still having trouble connecting to my
device. What do I do next?
Your connectivity issues could be a result of the following:
Check distance:
Place the Amazfit device close to or on top of your screen and try connecting
again.
Check battery level:
If you cannot connect, make sure your Amazfit device is fully charged.
Place your device on the charger base for 20 minutes, remove from the charger base and try
connecting again. (Please be sure the unit is placed text side down on the charger base.)
Restart Application:
Force close the Amazfit app, reopen the app and try pairing again.
To close the Amazfit application:
iOS
Double-click the Home button to see your most recently used apps.
Swipe right or left to find the app that you want to close.
Swipe up to close.
Restart app and try connecting again.
Android
Open the
Applications
tray and tap the
Settings
icon. Then locate and tap
Applications
.
Tap
Manage Applications
. In the list of running applications, select the application and
tap
Force Stop.
Restart app and try connecting again.
Un-pair from the other phones:
If you have ever activated phone call notifications in the
Amazfit app on another phone, go to that phone's Bluetooth setting and remove the Amazfit
device. To do so, tap on the i icon next to the Amazfit and tap Forget this device.Toggle
Bluetooth off and on. Re-open app and try connecting again.
Uninstall/Install mobile application:
iOS
Hold down the app's icon for couple of seconds (hold until the icons start to wiggle).
Tap the
x
in the top left corner of the app icon
Tap delete
Launch the App Store app
Relaunch app again
