9
PROBLEM
POSSIBLE CAUSES
RECOMMENDED SOLUTIONS
The Dehumidifier Will
Not Start
The dehumidifier is unplugged.
Make sure the power supply cord is plugged into
a grounded 3 prong outlet. See the “Electrical
Requirements” section.
The fuse is blown/circuit breaker is tripped.
Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker. See the “Electrical
Requirements” section.
Power failure
The unit will automatically restart when power is
restored. There is a protective time delay (approximately
3 minutes) to prevent tripping of the compressor
overload. The unit may not start normal cooling for
3 minutes after it is turned back on.
The dehumidifier has reached a set humidity
level or the bucket is full.
The dehumidifier automatically turns off when either
condition occurs. Change to a lower humidity level or
empty the water bucket and replace properly.
The bucket is not in the proper position.
Securely seat the bucket in place.
The Dehumidifier Is
Not Drying the Air As It
Should
Airflow is restricted.
Make sure there are no curtains, blinds, or furniture
blocking the front of the dehumidifier.
The temperature control is not set correctly.
Lower the set thermostat temperature.
The humidity control may be set too high.
For drier air, press the down arrow button to lower
the percent humidity desired in the room, or set the
dehumidifier to CO for maximum dehumidification.
The room is too cool.
Moisture removal works best at higher room
temperatures. Lower room temperatures will reduce the
moisture removal rate. Your dehumidifier is designed to
operate at temperatures above 41° F (5° C).
Doors and windows are not closed tightly.
Check that all doors, windows, and other openings are
securely closed.
A clothes dryer or other appliance is
generating more moisture than the
dehumidifier can remove from the air.
Be sure that the clothes dryer or other appliance is
vented to the outdoors, or turn it off during periods of
high humidity.
The dehumidifier has just been installed.
When first installed, allow at least 24 hours to reach the
desired dryness.
The Dehumidifier Runs
Too Much
The area to be dehumidified is too large.
The capacity of your dehumidifier may not be adequate
for the room size.
Doors and windows are open.
Close all doors and windows to the outside.
Frost Appears On the
Coils
The dehumidifier has recently been turned
on or the room temperature is below 41° F
(5° C).
This is normal. Frost will usually disappear within 60
minutes.
Controls Cannot Be Set
The compressor will turn off and the fan
will automatically continue to run for
approximately 3 minutes at a fixed setting.
This is normal. Wait approximately 3 minutes and set the
fan speed at the desired level.
Air is moving through the unit.
This is normal.
There Is Water On the
Floor
Hose connection may be loose.
Check the hose connection and make sure it is tight.
See the “Continuous Mode and Drain Hose Connection”
section for more information.
Hose is attached but not draining.
Make sure the hose is placed so that the water will flow
into a drain. See the “Continuous Mode and Drain Hose
Connection” section for more information.
E1, E2, or E3 In Display
Your dehumidifier is showing an error code.
Contact XLS for assistance.
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call.
If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
Call XLS Products Customer Service toll free at
1-800-207-1156.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts.
■
Specialized customer assistance.
■
Referrals to local dealers, repair parts distributors and service
companies. XLS Products designated service technicians are
trained to fulfill the product warranty and provide
after-warranty service, anywhere in the United States.
For further assistance:
If you need further assistance, you can write to XLS Products
with any questions or concerns at
XLS Products, Inc.
Customer Service
P.O. Box 16262
Philadelphia, PA 19114-0262
Please include a daytime phone number in your correspondence.
Call the XLS Products Customer Service toll free at
1-800-207-1156.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Use and maintenance procedures.
■
Accessory and repair parts.
■
Referrals to local dealers, repair parts distributors, and service
companies. XLS Products designated service technicians are
trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance:
If you need further assistance, you can write to XLS Products
with any questions or concerns at
XLS Products, Inc.
Customer Service
P.O. Box 16262
Philadelphia, PA 19114-0262
Please include a daytime phone number in your correspondence.
ASSISTANCE OR SERVICE
In the USA
In Canada
To register your product
:
Visit www.arcaugusta.com/register-my-product.htm
