13
■
Is the control set correctly for the surrounding conditions?
See “Using the Control.”
The door will not close completely or is difficult to open
■
Are food packages blocking the door? Rearrange
containers so that they fit more tightly and take up less space.
■
Are the shelves and basket out of position (on some
models)? Put the shelves and basket back into their correct
positions.
■
Are the gaskets dirty or sticky? Clean gaskets according to
the directions in “Freezer Care.”
■
Does the freezer wobble or seem unstable? See “Adjust
the Door.”
The freezer clicks but does not run
■
Has the local power failed? Unplug the freezer for
30 minutes to allow the refrigeration system to equalize.
During this time, keep the door closed whenever possible.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you
still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new Amana
®
appliance.
To locate factory specified replacement parts in your area, call us
or your nearest designated service center.
In the U.S.A.
For assistance, installation or service call Amana
®
Appliances toll
free: 1-800-688-9900.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and service
companies. Amana
®
Appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the Amana
®
appliances designated service company
in your area, you can also look in your telephone directory
Yellow Pages.
For Further Assistance
If you need further assistance, you can write to Amana
®
Appliances with any questions or concerns at:
Amana Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
For assistance, installation or service toll free: 1-800-807-6777.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Referrals to local dealers, repair parts distributors, and service
companies. Amana
®
Appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For Further Assistance
If you need further assistance, you can write to Amana
®
Appliances with any questions or concerns at:
Amana Brand Home Appliances
Customer eXperience Center
200 – 6750 Century Ave.
Mississauga, ON L5N 0B7
Please include a daytime phone number in your correspondence.
Accessories
To order accessories, call 1-800-843-0304 or contact your
authorized Amana
®
Appliances dealer. In Canada, call
1-800-807-6777.
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
