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MaxInSight

™

Manual

MAX Communication Server

Release 6.0

Update2

2/2009 4504-0014-6.0 Update2

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Содержание MaxInSight

Страница 1: ...MaxInSight Manual MAX Communication Server Release 6 0 Update2 2 2009 4504 0014 6 0 Update2...

Страница 2: ...liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be...

Страница 3: ...ection Is Broken 6 The MaxInSight Main Window 6 Making Workgroups Available for Monitoring 7 Arranging the Display 8 Changing the Skin 9 CHAPTER 3 Configuring Data Displays 13 Configuring Workgroup Da...

Страница 4: ...iv MaxInSight Manual Configuring Alerts 24 Clearing an Alert Threshold Configuration 27 List of Fields 27 Index 29...

Страница 5: ...number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modificati...

Страница 6: ...urn AltiGen will decide whether the malfunctioning product will be repaired or replaced 2 To obtain warranty service you will be required to provide a the date and proof of purchase b serial number of...

Страница 7: ...time workgroup resource status Daily operation results Trends of data over time Users can configure Several types of data displays or views Alerting thresholds The display interval for different work...

Страница 8: ...vated on the system server TCP IP is enabled on both machines The client is able to connect to the server on the network The person installing MaxInSight has local administrator rights on the client P...

Страница 9: ...ual 3 Overview and Installation Uninstalling MaxInSight 1 From the Windows Start menu select Control Panel Add Remove Programs MaxInSight to uninstall MaxInSight 2 Click Remove and respond to any addi...

Страница 10: ...4 MaxInSight Manual...

Страница 11: ...sing a low speed connection the login may take some time since a large amount of data is transferred to your desktop Logging In 1 If this is your first login to this MAX Communication Server ACC ACM s...

Страница 12: ...selected The number of entries listed in the Choose Data Source dialog box depends on the number of logger servers installed with the MAX Communication Server When Connection Is Broken When a connect...

Страница 13: ...osition of views so when you log in again the remembered workgroups are enabled automatically and the views are displayed as they were when you logged out Making Workgroups Available for Monitoring Be...

Страница 14: ...iew to fill the screen and hides the MaxInSight title bar and menus To get the MaxInSight main window and its menus back press Ctrl U Ctrl U is a toggle or the Esc key You can also right click on the...

Страница 15: ...Dismiss a window by clicking the close button in the upper right corner Minimize a window by clicking its Minimize button Figure 2 Result of choosing the View Arrange View command to display five conf...

Страница 16: ...alog box changes to show you what the skin looks like Specify font name and color for the title window of views Specify a background image for the main window by clicking the Choose button to pop up a...

Страница 17: ...MaxInSight Manual 11 Getting Started Choose to remove the AltiGen logo from the background of the Main window by clearing the Display AltiGen logo on the background check box...

Страница 18: ...12 MaxInSight Manual...

Страница 19: ...Multiple workgroups in rotating views one workgroup at a time Multiple workgroups on display at the same time In addition to row views you can also create gauge views time line views and bar views You...

Страница 20: ...isplayed in rotation You can specify the order of the rotating display by arranging the order of the selected workgroups highlight a workgroup and click the Up or Down arrow button to move it to where...

Страница 21: ...view before MaxInSight rotates to the next group s view 5 In the Field Name panel specify a font and a color for the field names 6 In the Field Value panel specify a font and the maximum number of di...

Страница 22: ...onfiguring for a Single Row Type Display on page 13 In a multiple workgroup view each workgroup s data is displayed in a separate row The first column displays the number of the workgroup Figure 2 Dat...

Страница 23: ...ther one workgroup or multiple workgroups in a vertical or horizontal bar view This view reflects either historical data or real time data whichever you specify Gauge View A gauge view displays the st...

Страница 24: ...or the field name 4 Click OK A gauge view is displayed similar to the following Figure 3 Gauge view set to show of abandoned calls up to 16 calls Time Line View A time line view is used to display tre...

Страница 25: ...et Color and select a color Repeat for each additional workgroup 4 From the Select Field drop down list select a field to chart Only the fields of data from the logger service you specified at login w...

Страница 26: ...iew is displayed The workgroup number s and display colors are shown at the top Figure 4 Time Line View showing number of incalls every 15 minutes for the last hour Bar Views Vertical and Horizontal Y...

Страница 27: ...kgroup and click the Right arrow button 2 To specify the color of the bars highlight a selected workgroup click Set Color and select a color Repeat for each workgroup selected 3 To change the order of...

Страница 28: ...re the time you select in the From field precedes the time you select in the To field 7 Select a time interval for display 15 minutes 30 minutes one hour 8 Click OK A bar view is displayed Workgroup n...

Страница 29: ...lowing dialog box opens 1 Select a workgroup 2 Select a field to view 3 Specify a value range for the field you want to view 4 Click OK A bar view is displayed The workgroup number and display color a...

Страница 30: ...in the Parameters dialog box and click OK Configuring Alerts For each field you re interested in tracking you can choose to be alerted when data in the field crosses a threshold you specify a warning...

Страница 31: ...oup List and then select a field on which you want to set the threshold for the three levels Note To arrange the Workgroup Number Workgroup Name Field Name or the Type columns in ascending or descendi...

Страница 32: ...field value falls into the warning or critical level To do so select a file from the Sound File drop down list You can click the Play button to preview the sound Note Wave files are stored in the WAV...

Страница 33: ...and then the field whose configuration you want to clear and click the Reset button List of Fields The following tables show all the fields supported in MaxInSight They also show what fields are avail...

Страница 34: ...28 MaxInSight Manual Table 2 Agent availability status fields Table 3 Daily performance statistics fields...

Страница 35: ...3 data source choosing 6 data displaying 13 digits displayed changing number of 15 disabling workgroups 8 display changing parameters 24 display mode 20 displaying data 13 F fields definitions 13 27 d...

Страница 36: ...server IP address 5 single workgroup view 13 skin changing 9 sound file adding 26 configuring 26 starting MaxInSight 5 statistics period 19 22 system requirements 1 T threshold clearing configuration...

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