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AltiConsole 4.5 Manual

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The right portion of the AltiConsole desktop shows a detailed view of
different activities, each represented by a tab. These views are
described in the subsequent sections.

If AltiConsole is logged on with the Monitor workgroup call queue
option selected, it will also show a workgroup waiting call queue in
the lower right pane.

Workgroup call queue

Figure 3.

Right portion of AltiConsole main window with Workgroup call queue

Note:

You cannot pick up calls from the queue, but you can park your
current call to accept the first available call in the workgroup’s
queue. If you are a member of multiple workgroups, you can also
specify which workgroups to monitor. For details, see “Workgroup
Setup” on page 29.

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Содержание AltiConsole 4.5

Страница 1: ...Shaping the Future of Converged Communications AltiConsole TM 4 5 01 4 5 w w w a l t i g e n c o m Voice Internet Data User Guide...

Страница 2: ...AltiConsole for AltiWare Open Edition OE Release 4 5 Manual Revised 02 2002 4502 0001 4 5...

Страница 3: ...nsure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subjec...

Страница 4: ...ole Main Window 7 Busy Lamp Field View BLF tab 10 All Extensions View ALL tab 10 Trunk Status View Trunk tab 11 Speed Dial View SPEED tab 11 Call States 12 Keyboard Shortcuts 13 Mouse Shortcuts 14 Han...

Страница 5: ...lls 22 Overhead Paging 22 Configuring AltiConsole Settings 25 Setting AltiConsole Behavior Overhead Paging and Auto Attendant 25 Viewing Your Server Extension and Tenant ID 26 Setting Speed Call List...

Страница 6: ...ty is valid only for the first end user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction r...

Страница 7: ...ltigen com partner product htm to 510 252 9738 attention to Customer Service AltiGen reserves the right to refuse return of any material that does not have an RMA number The RMA number should be clear...

Страница 8: ...Some states do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales O...

Страница 9: ...viii AltiConsole 4 5 Manual...

Страница 10: ...t AltiConsole provides the following call handling functions Placing and Answering Calls Placing Calls on Hold Transferring Calls Blind and Supervised Transfers Transferring Calls to Voice Mail Transf...

Страница 11: ...ows where you can set AltiConsole behavior and other settings have been improved Package Contents The following items are included in the AltiConsole package AltiConsole 4 5 Manual AltiConsole End Use...

Страница 12: ...enable Multiple Call Waiting as an Answering option as well as configuring the extension s Busy Call Handling and No Answer Handling as desired The client system should be connected to the AltiServ sy...

Страница 13: ...AltiConsole 4 5 Manual 4...

Страница 14: ...ole session you will be prompted to close your session Logging In When you log in you are prompted for the following information Figure 1 Logging in AltiWare Server Name the IP address or name of your...

Страница 15: ...ue in the login dialog box You can now monitor queues for every workgroup you belong to For more information on monitoring workgroup call queues see the description under About the AltiConsole Main Wi...

Страница 16: ...iConsole Main Window When you run AltiConsole you see the main window An example is shown here Figure 2 AltiConsole main window The main window is composed of the following displays and buttons The Ti...

Страница 17: ...d on Call States on page 12 The Parked Calls panel shows for whom the call is parked who parked it and the call park ID a unique number assigned to each parked call that allows the user to pick up the...

Страница 18: ...option selected it will also show a workgroup waiting call queue in the lower right pane Workgroup call queue Figure 3 Right portion of AltiConsole main window with Workgroup call queue Note You canno...

Страница 19: ...A solid red dot means the extension is busy off hook ringing or on hold A headset icon means indicates the extension to which you are logged on All Extensions View ALL tab The second tab in the panel...

Страница 20: ...on hold or in an error condition Speed Dial View SPEED tab The last tab in the panel at the right is the Speed tab The Speed Dial view displays a list you can set up for speed dialing and speed transf...

Страница 21: ...ilable to receive calls Error a solid red dot there is an error usually with regard to the dialed number You must hang up to clear this status Hold a solid red dot a call placed on hold by pressing th...

Страница 22: ...ations that apply to all calls also apply to these short cuts while connected to a call you cannot place another call but you can answer another incoming call To place or answer a call your phone must...

Страница 23: ...ging state in the Active Calls list to answer it Double click a call on Hold Hold state in the Active Calls list to pick it up You cannot pickup a call on hold while your phone is ringing Double click...

Страница 24: ...d only two steps such as Park and Hold Hands Free Handling You can perform the basic functions such as dialing and answering in AltiConsole without having to pick up the phone To do so you must enable...

Страница 25: ...g Calls You can answer a call simply by picking up the receiver Use the Answer button or double clicking to answer calls without picking up the phone Answering Calls without Using the Phone Hand Set I...

Страница 26: ...Up button or alternatively Alt h to disconnect a call without having to place the phone back on hook The Hang Up button does not disconnect calls on hold If you want to disconnect a call on hold sele...

Страница 27: ...n or select it and press Alt o Transferring Calls When You Can and Can t Transfer Calls Transfer functions include blind and supervised transfer transferring to an auto attendant transferring to voice...

Страница 28: ...e keyboard Note Double clicking the destination extension number at step 2 eliminates this step Supervised Transfer Supervised Transfer allows you to transfer a call to another extension after checkin...

Страница 29: ...Alt u 3 If you want to transfer the call to the default Auto Attendant skip to the next step If the Auto Attendant ID you want is different from the default enter it in the Dial Pad 4 Click Dial or p...

Страница 30: ...call is still parked The timeout period is set by your system administrator Up to 100 calls can be parked simultaneously using System Call Park On the phone set System Call Park is performed by enteri...

Страница 31: ...or press Enter on the keyboard Note You can also add a party to the conference by double clicking its extension in the BLF ALL SPEED tab You don t need Steps 2 and 3 4 After connecting with the secon...

Страница 32: ...o connect to overhead paging Overhead paging options are configured in setup See Configuring AltiConsole Settings on page 25 To connect to the overhead paging 1 Click the Overhead Paging button 2 Make...

Страница 33: ...AltiConsole 4 5 Manual 24...

Страница 34: ...behavior the overhead paging connection and method and your speed dial numbers In these windows you can save your changes by clicking OK Setting AltiConsole Behavior Overhead Paging and Auto Attendant...

Страница 35: ...eck with your system administrator about the correct settings for overhead paging options in AltiConsole Select the Auto Attendant number to be used as the default to which callers are sent when you t...

Страница 36: ...bers these settings the next time you run it Setting Speed Call List Entries Click the Speed Call List tab to work on Speed Call entries This is the list that appears in the Speed panel view as descri...

Страница 37: ...log 2 Enter the number first name and last name of the user workgroup or external contact Outside phone numbers must include all necessary digits such as trunk access code long distance prefix area co...

Страница 38: ...ck OK To remove numbers To delete one number select the number in the Speed Call List window click the Remove button and confirm your decision To delete all the numbers that is to clear the list click...

Страница 39: ...monitor and click Remove or Remove All for all workgroups to place it in the Unmonitor List Queued calls for the workgroups in the Monitor List will appear in your AltiConsole main window queued call...

Страница 40: ...uttons 8 call park 21 pickup 21 call park ID 8 call queue workgroup 6 9 call states 12 calls status view 8 conference calls 22 Conferencing status 12 configuration 25 connected status 12 D dial pad 8...

Страница 41: ...head paging 26 screen pop 26 speed call list 27 shortcuts double click 16 keyboard 13 mouse 14 number pad 13 Speed Call list setup 27 Speed view 11 states 12 Status column 12 supervised transfer 19 sy...

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