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For assistance:
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www.uec.com.au
Trouble Shooting
Problem
Possible Causes
Solution
No LED light on the front
panel / Set top box will not
turn ON.
The AC power adapter maybe
disconnected.
Ensure proper connection of the AC
power adapter into the back of the set
top box and into the AC mains.
No Picture or Sound
The Audio/Video (AV) between
the set top box and the TV input
terminal may be incorrectly
connected.
TV or Set top box or TV may
have been set to MUTE (if no
sound).
Digital connection (optical
cable) between set top box
and the home theatre system/
amplifier may have been
wrongly selected (if no sound).
HDMI/AV cable may be
damaged.
No signal or weak signal from
the antenna. Check signal
strength and quality in Channel
settings by selecting the
button.
Ensure proper connection of the
antenna cable into the ANTENNA IN.
Ensure type of connection (AV or HDMI)
matches the input (AV or HDMI)
terminals of the TV. Select this
particular input as the source on the
TV / home theatre system (i.e. AV
1, AV2,
HDMI
1, HDMI2, etc.).
Disable MUTE on TV or Set top box.
Ensure that the digital input (i.e. OPT
1,
OPT
2, etc.) selected on the home
theatre system/amplifier matches the
actual connection of the optical cable.
Replace with new HDMI/AV cable.
Ensure proper connection of the
antenna cable into the ANTENNA IN.
Adjust the direction of the antenna
or call your local TV antenna installer.
Picture Freezing
Pause Live TV may be enabled.
No signal or weak signal from
the antenna. Check signal
strength and quality in Channel
settings by selecting the
button.
Press PLAY button to resume watching.
Ensure proper connection of the
antenna cable into the ANTENNA IN.
Adjust the direction of the antenna
or call your local TV antenna installer.
Remote Control Unit is not
working
Batteries might be depleted.
Remote Control might have
been operated beyond its
guaranteed performance levels.
Changing to new batteries ensuring
correct installation.
Ensure Remote Control is operated up
to 6 meters and up to 30 degrees left/
right from the centre of the set top box
and without obstruction.
