3
No Power
LED lit
No sound
from
speakers.
Sound is
distorted.
Power supply cord isn’t connected to a
wall outlet and/or the power supply
connector is not plugged into the
power supply jack on the back of the
XM3020 system.
Surge protector (if used) isn’t
powered on.
Wall outlet is not functioning.
The XM Radio home antenna is not
getting a signal.
Volume is set too low.
The XM2go receiver is not correctly
seated into the docking station.
The XM2go receiver is properly docked
and the XM3020 system’s green LED is
lit, but the XM2go receiver is in the
“mute” mode.
Volume level on XM3020 system is set
too high.
Plug the power supply into a wall outlet and plug the
power supply connector into the power supply jack.
If the power supply cord is plugged into a surge
protector, make sure the surge protector is switched on.
Plug another device into a wall outlet (same outlet) to
confirm the outlet is working.
Make sure the antenna points south outdoors or
through a window. Specific instructions and tips on
how to improve signal reception can be found in your
XM2go receiver user’s guide.
The VOLUME knob on the XM3020 receiver controls
the master volume. Turn the knob clockwise to increase
the volume.
Remove XM2go receiver and re-seat it in the docking
station.
Turn off the “mute” function on the XM2go device by
pressing the mute button on the receiver or your
remote control.
The VOLUME knob on the XM3020 receiver controls
the master volume. Turn the knob counter-clockwise to
decrease the volume.
Troubleshooting
Symptom
Possible Problem
Solution
