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Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the
highest quality materials. In the event that we have not achieved our usual standard of excellence, we will
repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the
purchase date clearly indicated, must be provided. Photos of defective merchandise will also be required
to help distinguish the actual cause of the defect. Please read below for a detailed description of warranty
coverage.
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Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage, is considered negligence, and
will not be covered under this warranty. The use of “hard water,” and/or caustic cleaners, can
affect the painted or other finishes. Failure to keep the unit clean, and use of such
additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some
splashing to occur and protecting the immediate surfaces is not the responsibility of Alpine
Corporation.
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Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using
standard paint. The paint is designed to protect the entire finish against breakdown of color.
As with any product, all finishes with time will gradually fade and discolor. The warranty will
only cover against severe or complete fading, within the first year from date of purchase, with
the above exclusion.
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Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you purchased
the product. If that is not an option, you can contact Alpine Corporation at www.alpine4u.com .
When contacting Alpine Corporation, you must be prepared to show proof of purchase, provide
photographs and any other information needed to validate your claim. This may be necessary
to distinguish between a partial or complete replacement of a defective product. The warranty
does not cover any items with multiple parts; the warranty will ONLY cover the individual
component of the unit/item that may be defective. Replacement parts can be made available
to a consumer through the original selling party, or an approved parts retailer. If this is not an
option, contact our customer service department.
Item is covered under one year limited
warranty from the date of purchase. When requesting replacement parts due to a
warranty claim after 30 days of purchase, credit card information will be requested for
shipping charges.
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Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to:
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing
water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as
bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover any
additional charges or installation, removal, disposal and/or shipping costs or consequential damage
associated with any warranty claim.
LIMITED WARRANTY INFORMATION