Factory Service & Returns
Contact the factory (630-543-3747) for a Return Authorization (RA) Number before returning any instrument. The model
number, serial number and a purchase order number will be requested before an RA number is issued.
Carefully repack the instrument, label the outside of the box with the RA# and return the instrument (freight pre-paid) to
Dickson.
All instruments that do not have the RA# clearly marked on the outside of the box will be refused.
When returning instruments for credit, please include all accessories in shipment.
Calibration/Freight charges are non-refundable.
NOTE:
Dickson shall not be liable for consequential or incidental damages resulting from failure or malfunction of its products.
Customer Satisfaction
Dickson takes pride in providing you, the customer, with the highest quality instrumentation. We welcome the opportunity to
help you in any way possible. Whether it be a question or a new idea in documentation, the Dickson Company would like to
hear your response. Please call our Customer Service Department at 1-800-757-3747 or (630) 543-3747 (in Illinois).
Software Return Policy
IMPORTANT -
Read your Software License Agreement carefully before installing software. Dickson will accept returns for
replacement of defective disks and CDs only.
