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Battery Performance Guarantee
Upon the granting of the Warranty (with internet connection), we guarantee as
follows:
For systems operate under self-consumption mode, we warrant that each battery
module retains at least eighty percent (80%) of its usable capacity for 120 months
from the earlier of
(i) the date the battery storage system is installed at the end user’s property
or
(ii) the date two months after the Product being sold to another business or
personnel.
For other applications, the warranty can expire earlier if a total energy of 2.92MWh
per kWh usable capacity has been dispatched from the battery.
The usable capacity at the time of installation is 96% of nominal energy as stated
on the data sheet.
Conditions
This Warranty is subject to the following conditions:
• The Products must have been installed and correctly commissioned by
an authorised and licensed installer. Proof may be required of correct
commissioning of the Product (such as certificate of compliance). Claims for
failures due to incorrect installation or commissioning are not covered under
this Warranty.
• Where a Product or part thereof is replaced or repaired under this Warranty, the
balance of the original Warranty period will apply. The replacement product or
part(s) do not carry a new voluntary warranty.
• The Product must have its original serial number and rating labels intact and
readable.
• Define following Term:
• Short Period: environment at -20 ~ 45
°C
for less than 1 month
• Long Period: environment at 0 ~ 35
°C
for more than 1 month
• Batteries should be stored indoor with a dry and clean environment in Short
Period or Long Period. Avoiding contact with corrosive substances and staying
away from fire and heat source.
• For batteries that will not be used for a Long Period, they should be fully
charged and discharged at least one time every 6 months.
• This Warranty does not extend to any Products that have been completely or
partially disassembled or modified, except where such disassembly is carried
out by AlphaESS.
• The terms of this Warranty cannot be amended except in writing by one of our
authorised officers.
• This Warranty only applies to Products purchased by an end-user from us
WARRANTY
