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Sentinel

Sentinel HD90/HDi90 Return

Sentinel HD90/HDi90 Duct

Sentinel HD90/HDi90 Fan Motor

Sentinel HD90/HDi90 Complete

All warranty benefits apply to the original owner only. Warranty cannot be transferred or assigned.

1 YEAR (FROM DATE OF PURCHASE): ALORAIR warrants the dehumidifier will operate
free of defects in workmanship and materials. At it’s discretion,ALORAIR will repair or replace any
malfunctioning components, free of charge (excluding transportation costs)

5 YEARS (FROM DATE OF PURCHASE): ALORAIR warrants the compressor, condenser,
and evaporator will operate free of any defects in material or workmanship. At it’s discretion,ALORAIR
will repair or replace the defective parts. This does not include labor, transportation, or refrigerant.

CUSTOMER RESPONSIBILITIES: In order to take advantage of the warranty service, the customer
must do the following:
1. Customer must provide normal care and maintenance (including, but not limited to
cleaning filters, coils and pumps)
2. Removal and re-installation of unit is the sole responsibility of owner.
3. If customer cannot return unit to certified repair center, all costs associated with freight shipment are
borne by the customer. In addition, all duties related to freight shipments, including but not limited to
palletizing, wrapping, labeling, and pickup are associated with customer.
4. If shipped, customer is responsible for all risk of loss or damage.

WARRANTY PROCEDURE:

1. Customer must mail in warranty registration card (on page 13) to ALORAIR. If no card is
submitted, warranty period will begin the day the shipment left theALORAIR warehouse.
Please be sure to record serial # and date of installation in the spaces provided on page
2 of the manual. You will need this information to receive an RA number.
2. If warranty service is necessary, customer must contact ALORAIR Tech Support by phone to receive
a Return Authorization (RA number).
3. Once an RA has been issued, it is the customer’s job to bring the unit to a certified repair center. If
this is not an option, shipping will be arranged to bring the unit back to the ALORAIR warehouse (at the
expense of the customer).
4. After the unit has been received by ALORAIR (whether at a repair center or the warehouse), an initial
inspection will be completed, if it is determined to be invalid warranty claim (see exclusions below),
unit will be only be completed after receiving payment from customer for all associated costs.
5. If unit is defective, the necessary parts will be repaired or replaced and the unit will be available for
pickup at certified repair center or returned via freight shipment (at customer’s expense). Keep in mind
that work is only done during normal working hours. After being repaired, all units are required to go
through a rigorous testing process prior to being returned to customer.
6. Once a part is repaired and the dehumidifier is returned, the original warranty period still applies (no
extensions).