SERVICE AND REPAIR
Service and Repair
Please return your Product Registration Card immediately. This
allows us send you service reminders, special offers, and important
information about your product.
Before sending your instrument for calibration or repair, you
should call Customer Service. The Service Department will
provide you with the cost of service or calibration, Return Material
Authorization (RMA) number, and shipping instructions.
Please have the following information available when you call:
❑
Owner’s name, address, and phone number,
❑
Billing address,
if different and applicable,
❑
Instrument name or model,
❑
Serial
number,
❑
Date of purchase,
❑
Where purchased
TSI recommends that you keep a “calibration log” and keep all
records of service on your instrument.
Instructions for Return
Send the instrument prepaid. Securely package your instrument in
a strong container surrounded by at least two inches (5 cm) of
suitable shock-absorbing material. Include the Purchase Order
showing instrument model number, cost of service and/or
calibration, and the RMA number. Mark the outside of the shipping
container with the RMA number. This will expedite processing of
your instrument when we receive it.
Damaged in Transit
All orders are carefully packed for shipment. On receipt, if the
shipping container appears to have been damaged during shipment,
the instrument should be thoroughly inspected. The delivering
carrier’s papers should be signed noting the apparent damage. DO
NOT DISCARD THE BOX.
If the instrument itself has been damaged, a claim should be
promptly filed against the carrier by the customer. The selling agent
will assist the customer by supplying all pertinent shipping
information; however, the claim must be filed by the insured. If the
instrument is damaged beyond use, a new order should be placed
with TSI while awaiting reimbursement from the carrier for the
damaged instrument.
Call TSI directly for assistance if necessary.
LIMITATION OF WARRANTY AND LIABILITY
Seller warrants that this product, under normal use and service as
described in the operator's manual, shall be free from defects in
workmanship and material for a period of twenty-four (24) months, or the
length of time specified in operator's manual, from the date of shipment to
the customer. This limited warranty is subject to the following exclusions:
a. Batteries and certain other components when indicated in
specifications are warranted for a period of 90 days from the date of
shipment to the customer.
b. With respect to any repair services rendered, Seller warrants that the
parts repaired or replaced will be free from defects in workmanship and
material, under normal use, for a period of 90 days from the date of
shipment to the customer.
c. Seller does not provide any warranty on finished goods manufactured
by others. Only the original manufacturer's warranty applies.
d. Unless specifically authorized in a separate writing by Seller, Seller
makes no warranty with respect to, and shall have no liability in connection
with, any goods which are incorporated into other products or equipment
by the Buyer. All goods returned under warranty shall be at the Buyer’s risk
of loss, Seller’s factory prepaid, and will be returned at Seller’s risk of loss,
Buyer’s factory prepaid.
The foregoing is IN LIEU OF all other warranties and is subject to the
conditions and LIMITATIONS stated herein. NO OTHER EXPRESS OR
IMPLIED WARRANTY OF FITNESS FOR PARTICULAR PURPOSE OR
MERCHANTABILITY IS MADE.
THE EXCLUSIVE REMEDY OF THE USER OR PURCHASER, AND THE
LIMIT OF THE LIABILITY OF SELLER FOR ANY AND ALL LOSSES,
INJURIES, OR DAMAGES IN CONNECTION WITH THIS PRODUCT
(INCLUDING CLAIMS BASED ON CONTRACT, NEGLIGENCE, STRICT
LIABILITY, OTHER TORT, OR OTHERWISE) SHALL BE THE RETURN
OF THE PRODUCT TO THE FACTORY OR DESIGNATED LOCATION
AND THE REFUND OF THE PURCHASE PRICE, OR, AT THE OPTION
OF SELLER, THE REPAIR OR REPLACEMENT OF THE PRODUCT. IN
NO EVENT SHALL SELLER BE LIABLE FOR ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES. SELLER SHALL NOT
BE RESPONSIBLE FOR INSTALLATION, DISMANTLING, REASSEMBLY
OR REINSTALLATION COSTS OR CHARGES. NO ACTION,
REGARDLESS OF FORM, MAY BE BROUGHT AGAINST THE SELLER
MORE THAN ONE YEAR AFTER THE CAUSE OF ACTION HAS
ACCRUED.
The purchaser and all users are deemed to have accepted the terms of
this LIMITATION OF WARRANTY AND LIABILITY, which contains the
complete and exclusive limited warranty of Seller. This LIMITATION OF
WARRANTY AND LIABILITY may not be amended or modified nor may
any of its terms be waived except by a writing signed by an authorized
representative of Seller.
Service Policy
Knowing that inoperative or defective instruments are as detrimental to TSI
as they are to our customers, our service policy is designed to give prompt
attention to any problems. If any malfunction is discovered, please contact
your nearest sales office or representative, or call Customer Service
department at (800) 424-7427 (USA) and (1) 651-490-2811 (International).
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