Troubleshooting and performance
144
Alvium USB Cameras User Guide V3.1.3
Unexpected events
How do I get the camera back to normal operation?
1.
Check if an error is shown by the
camera
.
If:
The status LED signals four short flashes followed by another sequence.
Then:
Restart the camera.
If:
If the status LED again signals 4 flashes.
Then:
Please contact
2.
Check if
power cables
, such as cables with a high current in the environmental
setup,
harmfully interfere with camera cables
.
If:
Any camera cable crosses or goes parallel with a power cable.
Then:
Separate camera cables from power cables.
3.
Make sure the
camera is intact
.
For this, exclude issues of the cable or the connected computer:
1.
Connect the camera with a
different cable
to a
different computer
.
If:
The camera works properly.
Then:
The camera is intact, but your previous computer or cable has a defect.
Continue with 2.
If:
The camera does not work properly.
Then:
Most likely, the camera has a defect. Please contact Allied Vision support.
2.
Connect the camera with the
previous cable
to the
different computer
.
If:
The camera works properly.
Then:
Replace the cable.
3.
Connect the camera with the
replaced cable
to the
previous computer
.
If:
The camera does not work properly.
Then:
Check the computer to fix the issue.
4.
Why does the camera not transfer images after restart?
This may happen if the value for
DeviceLinkThroughputLimit
is increased above
the bandwidth supported by the host system.
Check if sufficient bandwidth is assigned to the camera. See