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AT-2716POE Fast Ethernet Fiber & PoE Adapter Installation and User’s Guide

 

 

82 

 

Software Problems and Solutions 

 
 

This section lists problems and solutions for the Microsoft Remote 
Installation Service (RIS), Windows Operating Systems, and 
miscellaneous issues. 

 

Microsoft Remote 

Installation 

Service (RIS) 

Instructions

 

Problem

: Microsoft Remote Installation Service (RIS) installation fails for 

Windows XP. 

 
Solution

: Refer to Microsoft Article Q246184, “How to Add Third-Party 

OEM Network Adapters to RIS Installations.” 

 
Windows XP Image 

 
To deploy a Windows XP Image, follow the steps in the Microsoft Article 
Q246184 at 

http://support.microsoft.com/default.aspx?scid=kb%3benus% 

3b246184

. 

 

Windows 

Operating 

Systems

 

This section lists known problems and solutions in Windows XP, 
Windows Vista, and Windows 7 Operating Systems. 

 
Problem

: IP address is configurable on a member of the team. 

 
Solution

: When a team is created, the TCP/IP properties for the adapters 

are unselected. Then you can select and configure TCP/IP properties of 
the adapters and configure an IP address manually. 

 
Problem

: When creating 64 VLANs, all virtual adapters show 

disconnected or one of the 64 VLANs show disabled. 

 
Solution

: The maximum VLAN configurations are 63 tagged and one 

untagged VLAN ID 0. If 64 tagged VLANs are created, they are 
disconnected. A reboot is required and only 63 tagged VLANs show links, 
while a 64th is disabled. 

 

Miscellaneous 

The following table lists known miscellaneous problems and solutions: 

 
Problem

: When the bus on the system is operating at PCIe mode, the 

adapter performs at PCIe mode if it is added by the application. 

 
Solution

: When the system is booted up without an adapter, the bus 

operates at the lowest mode which is PCI. This problem can be corrected 
by rebooting the system. 

 

 
 

 

Содержание AT-2716POE

Страница 1: ...613 001265 Rev A AT 2716POE Fast Ethernet Fiber PoE Adapter Installation and Users Guide 2317 T ATI TX FX...

Страница 2: ...espective owners Allied Telesis Inc reserves the right to make changes in specifications and other information contained in this document without prior written notice The information provided herein i...

Страница 3: ...or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device must not cause harmful interferenc...

Страница 4: ...S Laser Safety EN60825 Translated Safety Statements Important The indicates that a translation of the safety statement is available in a PDF document titled Translated Safety Statements on the Allied...

Страница 5: ...ing Warranty Registration 28 Chapter 3 Installing Windows XP NDIS Driver Software 29 Installing the NDIS DriverSoftware 30 Using the Driver Installer 30 Updating the Adapter Software 33 Uninstalling t...

Страница 6: ...uplex property 73 Updating the TCP UDP Checksum Offload Ipv4 property 73 Updating the TCP UDP Checksum Offload Ipv6 property 74 Updating the Virtual Machine Queues property 74 Updating the VLAN ID pro...

Страница 7: ...Figure 22 Windows 7 Search Box 45 Figure 23 Windows Vista Start Menu 46 Figure 24 Windows Vista Run Window 46 Figure 25 ATI VLAN Support Welcome Screen 51 Figure 26 ATI VLAN Support Confirm Installat...

Страница 8: ...AT 2716POE Fast Ethernet Fiber PoE Adapter Installation and User s Guide 8...

Страница 9: ...PoE Adapter Procedures that describe how to install and configure the driver software on the Windows XP Windows Vista and Windows 7 Operating Systems are provided The Preface contains the following se...

Страница 10: ...this Document This document uses the safety symbols defined in Table 1 Table 1 Safety Symbols Symbol Meaning Description Caution Performing or omitting a specific action may result in equipment damag...

Страница 11: ...r all Allied Telesis products in portable document format PDF on our web site Both the management software and the product documentation are available at www alliedtelesis com support software Once yo...

Страница 12: ...rranty For hardware warranty information refer to the Allied Telesis web site at www alliedtelesis com support warranty Returning Products Products for return or repair must first be assigned a return...

Страница 13: ...Chapter 1 Introduction to the AT 2716POE Fast Ethernet Fiber PoE Adapter This chapter provides an introduction to the AT 2716POE Fast Ethernet Fiber PoE Adapter and discusses the following topics Func...

Страница 14: ...software allows packet bridging between the AT 2716POE FX fiber and the TP PoE Power over Ethernet port It allows you to enable and configure VLANs as well as controlling the flow of packets through t...

Страница 15: ...right LED labeled FX indicates the link and activity status of the 100FX fiber port For a description of the LEDs see Table 1 Table 1 TX and FX LEDs LED State Description TX Green Indicates a valid li...

Страница 16: ...s Vista 64 bit Windows 7 32 bit Windows 7 64 bit Software Driver Features The following is a list of the AT 2716POE advanced features by O S Property Windows XP Windows Vista Windows 7 802 1p QOS X 80...

Страница 17: ...y system with an appropriate PCIe slot This chapter describes how to install the adapter and discusses the following topics Reviewing Safety Precautions on page 18 Checking the Contents of Your Shipme...

Страница 18: ...cific instructions see Where to Find Management Software Updates and Product Information on page 11 Warning This is a Class 1 Laser product L1 Warning Do not stare into the laser beam L2 Warning Do no...

Страница 19: ...t yourself and to prevent damage to the system components Remove any metallic objects or jewelry from your hands and wrists Use only insulated or non conducting tools Verify that the system is powered...

Страница 20: ...ic bag used for protecting the adapter when stored or shipped Keep the adapter in its packaging until ready for installation Standard profile bracket Inform your network supplier of any missing or dam...

Страница 21: ...em power supply harness 3 Verify that your system is using the latest BIOS 4 If your system is active shut it down 5 When system shutdown is complete power OFF and unplug your system 6 Holding the ada...

Страница 22: ...procedure you need to supply one Phillips head screw To install the network adapter card perform the following procedure 1 Review the Pre Installation Checklist on page 21 and Reviewing Safety Precau...

Страница 23: ...lot Note If you cannot locate or know how to find an appropriate PCIe slot refer to the documentation that came with your system 4 Remove the network adapter card from the shipping package and store t...

Страница 24: ...etwork Adapter Card Caution Do not use excessive force when seating the card because this may damage the system or the adapter If the card resists seating remove it from the system realign it and try...

Страница 25: ...ATA Harness connector to AT 2716POE 8 Replace the system s cover and secure it with the screws removed in Step 2 9 Disconnect any personal antistatic devices 10 Power the system on Note Once the syste...

Страница 26: ...and copper network cables to the adapter do the following 1 Connect one end of the cable to the adapter For the copper port connect one end of the twisted pair cable to the adapter For the fiber optic...

Страница 27: ...Ethernet network port or fiber optic port After the cable is properly connected at both ends the adapter port LED is functional See Table 1 on page 15 for a description of adapter port LED operation...

Страница 28: ...r s Guide 28 Checking Warranty Registration All Allied Telesis warranties are subject to and provided only on the terms and conditions set out in the Allied Telesis Limited Warranties listed on the Al...

Страница 29: ...ter describes how to install the Windows XP driver software This chapter contains the following sections Installing the Driver Software on page 30 Uninstalling the Driver Software on page 38 After you...

Страница 30: ...system detects an adapter and installs a default driver update the driver as described in Updating the Adapter Software on page 33 Note If there is an onboard Broadcom network interface the native Br...

Страница 31: ...nstructions see Where to Find Management Software Updates and Product Information on page 11 2 Start up you Windows XP system and log in The initial Found New Hardware Wizard window is displayed See F...

Страница 32: ...ware Wizard Window Search and Installation Options 4 Click the check box for Include this location in the search 5 Click Browse and locate the path of the software driver 6 Click Next 7 When the softw...

Страница 33: ...ions see Where to Find Management Software Updates and Product Information on page 11 Note You may need to reboot your system after completing the driver update to properly load the new drivers Updati...

Страница 34: ...PoE Adapter Installation and User s Guide 34 Figure 11 Windows XP Professional Start Window 3 Select Run from the menu and enter the following command devmgmt msc See Figure 12 for an example of the R...

Страница 35: ...shown in Figure 13 Figure 13 Device Manager Window Network adapter folder is collapsed 4 In the Device Manager window click the next to the Network adapters folder The selection expands to show the l...

Страница 36: ...ens as shown in Figure 14 Figure 14 Welcome to Hardware Update Wizard Window 6 Click No not this time to copy the driver software from your PC 7 Click Next The Second New Found Hardware Wizard Window...

Страница 37: ...9 Click Next 10 If you are prompted to specify the location of the software driver click Browse do not use the text field and locate the path After you install the driver software you can modify the c...

Страница 38: ...m and log in Note You must have Administrator privileges to remove the driver software 2 Right click on My Computer and then select Properties from the menu The Device Manager Window opens It is shown...

Страница 39: ...lation procedures are identical for the 32 bit and 64 bit Windows Operating systems This chapter contains the following sections Installing the Driver Software on page 40 Uninstalling the Driver Softw...

Страница 40: ...rivers go to the Allied Telesis website at www alliedtelesis com support software For specific instructions see Where to Find Management Software Updates and Product Information on page 11 To install...

Страница 41: ...ow 5 Open the Network Adapters folder clicking on the next to the Network adapters folder 6 The selection expands to show the list of installed adapter cards on your PC The list of installed adapters...

Страница 42: ...ion expands to show the list of installed adapter cards on your PC Two AT 2716POE adapters are listed either by its Allied Telesis AT 2716POE name or as Broadcom NetExtreme 3 Right click on the first...

Страница 43: ...net Controller Browse for Driver Software Window is displayed See Figure 20 on page 43 6 Click Browse to search your computer for the location of the driver software See Figure 20 Figure 20 Update Dri...

Страница 44: ...ninstalling the Allied Telesis device be sure to capture all of the Advanced Property settings because the properties are lost during the uninstall process To uninstall the driver software from your s...

Страница 45: ...System select the Start button See Figure 17 on page 41 Figure 22 Windows 7 Search Box 4 Enter the following command mmc devmgmt msc The Device Manager window is displayed For an example of the Devic...

Страница 46: ...e 23 Windows Vista Start Menu 6 From the Start Menu select Run The Windows Vista Run window is displayed See Figure 16 Figure 24 Windows Vista Run Window 7 Enter the following command in the Run windo...

Страница 47: ...dapter cards 9 Right click on the adapter you want to remove and select Uninstall A Confirm Device Removal window opens 10 Click OK to complete the uninstall Note Not all of the driver files are remov...

Страница 48: ...AT 2716POE Fast Ethernet Fiber PoE Adapter Installation and User s Guide 48 INTENTIONALLY LEFT BLANK...

Страница 49: ...s XP Windows Vista and Windows 7 driver software on an AT 2716POE adapter The installation procedure is identical for all of the above mentioned Windows Operating systems This chapter contains the fol...

Страница 50: ...a VLAN identifier VID that uniquely identifies the VLAN to which a packet belongs The AT 2716POE adapter is capable of reading the header tag in tagged packets as they arrive on the port as well as a...

Страница 51: ...User s Guide 51 on that assigned port The adapter discards all untagged packets on that port as well as any tagged packets with VIDs that do not match the VIDs assigned to the card Either one or both...

Страница 52: ...AT 2716POE Fast Ethernet Fiber PoE Adapter Installation and User s Guide 52 INTENTIONALLY LEFT BLANK...

Страница 53: ...onfiguration Utility 1 Double click Setup exe for 32 bit operating system or Setup64 exe for 64 bit operating system to start the AT 2716POE AT Mux Setup Wizard See Figure 28 Figure 28 Welcome to the...

Страница 54: ...and User s Guide 54 Figure 29 Confirm Installation Window 3 Click Next The Installing AT 2716POE Window is displayed See Figure 30 Figure 30 Installing AT 2716FXTP Window 4 Click Next The Installatio...

Страница 55: ...AT 2716POE Fast Ethernet Fiber PoE Adapter Installation and User s Guide 55 Figure 31 Installation Complete Window 5 Click Close...

Страница 56: ...s 1 Click on Start 2 Click on Control Panel 3 Run the ATI AT Mux Setup program AT Vlan from the Control Panel The AT 2716POE AT Mux Configuration window appears Figure 31 1 AT 2716POE VLAN Configurati...

Страница 57: ...r port on your AT 2716 POE adapter can be configured to separate the data for your computer workstation from the data on the copper port connected to a PoE device such as VoIP Voice over IP phone This...

Страница 58: ...2716POE adapter will insert the correct VLAN tag on each VoIP Ethernet packet before traffic flows onto the fiber cable The adapter is configured so that traffic from both VLANs flows through the fib...

Страница 59: ...ata Each AT 2716POE port is capable of transmitting and receiving tagged or non tagged packets giving the network administrator several options as listed in Table 3 Table 3 AT 2716 POE VLAN Settings F...

Страница 60: ...tagged non tagged combinations When a VLAN capable VoIP phone is present and VLAN tagging is enabled on the phone Copper Port Tagged Copper Port Un Tagged Fiber Port Tagged Not Supported Allowed Fiber...

Страница 61: ...he default values are appropriate in most cases you can change any of the available options to meet the requirements of your system The Windows Advanced Properties are accessible from the Advanced Tab...

Страница 62: ...age 66 Although the default values are appropriate in most cases you can change any of the available options to meet the requirements of your system After the adapter driver software has been installe...

Страница 63: ...AT 2716POE Fast Ethernet Fiber PoE Adapter Installation and User s Guide 63 Figure 33 System Properties Dialog Box 4 Click on the Advanced Tab...

Страница 64: ...ows 7 To select the Advanced Tab in the Windows 7 Operating System do the following 1 Select the Start button See Figure 34 Figure 34 Windows 7 Search Box 2 Enter the following command mmc compmgmt ms...

Страница 65: ...apter Installation and User s Guide 65 Figure 35 Device Manager Window 3 Open the Network Adapters folder The list of installed adapters is displayed 4 Right click on the Allied Telesis AT 2716POE ada...

Страница 66: ...nced Tab 5 Select the Advanced tab The Advanced tab is shown in Figure 36 on page 66 Selecting the Advanced Tab in Windows Vista In the Windows Vista Operating System you access the Advanced Tab throu...

Страница 67: ...ows Vista Start Menu 2 From the Start Menu select Run The Windows Vista Run window is displayed See Figure 38 Figure 38 Windows Vista Run Window 3 Enter the following command in the Run window mmc dev...

Страница 68: ...User s Guide 68 5 Open the Network Adapters folder The list of installed adapters is displayed 6 Right click on the Allied Telesis AT 2716POE adapter The adapter window is displayed 7 Select the Adva...

Страница 69: ...ting the Large Send Offload IPv4 property on page 71 Updating the Large Send Offload v2 IPv4 property on page 72 Updating the Large Send Offload v2 IPv6 property on page 72 Updating the Network Addres...

Страница 70: ...rosoft Windows right click the Network Adapter in Network Connections and then click Properties 2 Click the Configure button and then the Advanced tab 3 Select the Maximum Performance Maximum Power Sa...

Страница 71: ...the Advanced tab 3 Set the IPv4 Checksum Offload parameter to Disable RX TX Enabled RX Enabled or TX Enabled The default setting is RX TX Enabled Updating the Jumbo MTU property The Jumbo MTU property...

Страница 72: ...roperty is a user defined address that is used in place of the MAC address that was originally assigned to the adapter Every adapter in the network must have its own unique MAC address This locally ad...

Страница 73: ...In Microsoft Windows right click the Network Adapter in Network Connections and then click Properties 2 Click the Configure button and then the Advanced tab 3 Set the RSS queues to RSS 1 Queue RSS 2...

Страница 74: ...The VLAN ID property sets the VLAD ID that network traffic will be tagged with if the Priority VLAN setting is set to Priority VLAN enabled or VLAN enabled 1 In Microsoft Windows right click the Netwo...

Страница 75: ...Microsoft Windows right click the Network Adapter in Network Connections and then click Properties 2 Click the Configure button and then the Advanced tab 3 Set the Wake Up Capabilities parameter to Bo...

Страница 76: ...eshooting This chapter describes troubleshooting procedures and discusses the following topics Hardware Diagnostics on page 77 Checking Port LEDs on the Adapter on page 78 Troubleshooting Checklist on...

Страница 77: ...ck diagnostic tests are available for testing the adapter s hardware under Microsoft DOS operating system and are available for download at the product s website These tests provide access to the adap...

Страница 78: ...ting information the adapter must be connected to the network and the network drivers for your particular operating system must be installed 1 Verify that the adapter driver software has been installe...

Страница 79: ...ated in a PCIe slot Check for specific hardware problems such as obvious damage to board components or the PCIe edge connector Check the configuration settings and change them accordingly if they are...

Страница 80: ...rking Note When using forced link speeds make sure that both the adapter and the switch are forced to the same speed Or make sure both partners are configured for Auto Negotiation To test the network...

Страница 81: ...n and User s Guide 81 Figure 41 Command Window with ipconfig all displayed 4 Type ping IP address from the command line then press Enter The network connectivity information is displayed as shown in F...

Страница 82: ...dows 7 Operating Systems Problem IP address is configurable on a member of the team Solution When a team is created the TCP IP properties for the adapters are unselected Then you can select and config...

Страница 83: ...emperature 0 C to 40 C 32 F to 104 F Storage Temperature 40 C to 85 C 40 F to 185 F Operating Humidity 5 to 85 noncondensing 40 C 16 hour dwells at extremes Storage Humidity 5 to 95 noncondensing 10 C...

Страница 84: ...Rate 1 octave min Power Specifications The operating voltage specification in this section applies to the AT 2716POE adapter Power Consumption 2 5 Watts without PoE 3 3V Operating Specifications The...

Страница 85: ...s the RJ 45 pin signals when a twisted pair port is operating in the MDI configuration Table 5 MDI Pin Signals 10Base T or 100Base TX Pin Signal 1 TX 2 TX 3 RX 6 RX Table 6 lists the RJ 45 port pin si...

Страница 86: ...POE Fast Ethernet Fiber PoE Adapter Installation and User s Guide 86 Table 7 RJ 45 1000Base T Connector Pinouts Continued Pin Pair Signal 4 3 TX and RX 5 3 TX and RX 6 2 TX and RX 7 4 TX and RX 8 4 TX...

Страница 87: ...irt on the end face of the fiber completely invisible to the naked eye can disrupt light transmission and lead to failure of the component or of the entire system Therefore it is of utmost importance...

Страница 88: ...use compressed air or aerosol air to clean a fiber optic connector To clean a fiber optic connector using a cartridge cleaner perform the following procedure 1 With one hand hold the cartridge cleaner...

Страница 89: ...can result in static electricity that can damage the fiber optic cable 4 If desired repeat steps 3 and 4 5 If a fiber inspection scope is available use the scope to inspect the ferrule end face to mak...

Страница 90: ...e in both 2 5 mm and 1 25 mm sizes for use on SC and MU connectors respectively Note NEVER use a household cotton swab and or alcohol to clean a fiber optic connector This may leave a residue on the f...

Страница 91: ...ect the connector to make sure that it is clean and to check for scratches pits or other problems that may affect performance Note Always keep a dust cap on a fiber optic cable when it is not in use W...

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