Allen-Bradley 6181X-12TPW7DC, Руководство пользователя

Страница: 48 / 68

48 Rockwell Automation Publication 6181X-UM001C-EN-P - July 2015
Chapter 5 System Troubleshooting
Troubleshooting
Follow these steps to identify and isolate an issue with the computer.
1. Shut down the computer by using the appropriate method for the installed
operating system.
See Shut Down the Computer on page 33 for more information.
2. Disconnect power from the computer.
3. Disconnect all peripheral devices from the computer.
• If a keyboard and mouse is used, verify that they are properly connected.
• If an external display is used, verify that it is properly connected.
4. Connect power to the computer. During POST, one of three events occurs:
• The computer completes the start-up process.
• A nonfatal error occurs and the related error message is displayed.
• A fatal error occurs and the start-up process ends.
Troubleshooting Checklists To manage common issues, use these checklists to test and verify components. If
an issue occurs, refer to these checklists before calling technical support.
Issues during Startup
• Are all connections secure?
• Are the device drivers installed?
• Are the jumpers on any add-in boards correctly positioned?
• If the computer starts from a drive:
– Is it formatted and configured in the BIOS?
– Is the drive firmly seated with its lock screw engaged and tight? Verify
as detailed in
Install a Card in the Solid-state Drive Bay on page 39 .
• Are memory modules properly installed? You can reinstall them to be sure
of a good connection.
WARNING: Before performing any maintenance procedures, review the
safety information in Hazardous Locations on page 17 for equipment used
in hazardous locations.
If Then
The computer starts Isolate the issue by connecting peripheral devices one at a
time until the issue occurs.
The issue is with a specific software or driver Reinstall the software or driver.
The issue is not related specifically to software,
a driver, or a peripheral device See the troubleshooting checklists.
TIP
Some computers emit beeps. These audible alerts only signal that an
error is detected. The beeps can apply to nonfatal and fatal errors.