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Rockwell Automation Publication 2100-UM006A-EN-P - July 2013

57

Chapter

 7

Troubleshooting

This chapter provides information for diagnosing and troubleshooting potential 
problems with the adapter and network.  

Understanding the Status 
Indicators

The adapter uses four status indicators to report its operating status. See 

Figure 19

.

Figure 19: Status Indicators 

Topic

Page

Understanding the Status Indicators

57

PORT Status Indicator

58

MOD Status Indicator

58

NET A Status Indicator

59

NET B Status Indicator

59

Содержание 2100-ENET

Страница 1: ...CENTERLINE2100MotorControlCentersEtherNet IPNetwork Adapter Catalog Numbers 2100 ENET Series A FRN 1 XXX User Manual ...

Страница 2: ...cuits equipment or software described in this manual Reproduction of the contents of this manual in whole or in part without written permission of Rockwell Automation Inc is prohibited Throughout this manual when necessary we use notes to make you aware of safety considerations Allen Bradley Rockwell Software Rockwell Automation E3 Plus RSLogix MicroLogix ControlFLASH Stratix 6000 RSLinx CompactLo...

Страница 3: ...an Installation 13 Connect the Adapter to the End Device 14 Connect the Adapter to the Network 15 Apply Power 15 Start up Status Indications 15 Commission the Adapter 16 Chapter3 ConfiguretheAdapter Configuration Tools 17 Using BOOTP 17 Configure the Adapter by Using the BOOTP Server 18 Change an Assigned IP Address or Enable BOOTP in the 2100 ENET Adapter 21 Set the Data Rate 22 Set the I O Confi...

Страница 4: ...ofiles version 16 or later 44 Create Ladder Logic by Using the RSLogix 5000 Classic Profile versions 13 15 45 Create Ladder Logic by Using the RSLogix 5000 Generic Profile all versions 46 Chapter6 UsingExplicitMessaging About Explicit Messaging 47 Performing Explicit Messages 48 ControlLogix Examples 48 Explicit Messaging by Using RSLogix 5000 Software version 15 or later 49 Chapter7 Troubleshooti...

Страница 5: ...ation LG5 GR002 Providesgeneralguidelinesforinstallingandnavigating the RSLogic 5 software RSLogix 500 Getting Results Guide and online help publication LG500 GR002 Providesgeneralguidelinesforinstallingandnavigating the RSLogic 500 software RSLogix 5000 Getting Results Guide publication LG500 GR002 Providesgeneralguidelinesforinstallingandnavigating the RSLogic 5000 software EtherNet IP Modules i...

Страница 6: ...mation about the adapter and using it with an E3 E3 Plus Solid State Overload firmware revision 5 xx or later or 825 P Modular Protection System firmware revision 65 xx or later Other firmware revisions are not fully compatible with the 2100 ENET adapter and must be upgraded to a supported revision of firmware See Update the E3 Plus or 825 P on page 24 The adapter cannot be used with other devices...

Страница 7: ...nd Design Environment combines engineering and design elements into a common environment The first element in the Studio 5000 environment is the Logix Designer application The Logix Designer application is the rebranding of RSLogix 5000 software and will continue to be the product to program Logix5000 controllers for discrete process batch motion safety and drive based solutions The Studio 5000 en...

Страница 8: ...8 Rockwell Automation Publication 2100 UM006A EN P July 2013 Preface Notes ...

Страница 9: ... the default state of each of these devices Features The features of the adapter include the following Can be panel mounted or DIN Rail Mounted with PN 107433 available through your Allen Bradley distributor The adapter can be mounted with either two or four screws in any orientation necessary Grounding is provided through the housing Grounding is to be provided by one of the panel mounting holes ...

Страница 10: ...pplies you need Equipment Shipped with the Adapter When you unpack the adapter verify that the package includes the following 1 2100 ENET Adapter 1 0 3 m 2100 ENET adapter to DeviceNet Cable to connect the end device to the adapter User supplied Equipment To install and configure the adapter you must supply the following A small flathead screwdriver Ethernet cable refer to the EtherNet IP Network ...

Страница 11: ...t outputs react as desired for example to keep the motor running Take precautions to be sure that the settings of these parameters do not create a risk ofinjury or equipment damage When commissioning the end device verify that your system responds correctly to various situations for example a disconnected cable or a faulted controller ATTENTION Risk of injury or equipment damage exists When a syst...

Страница 12: ...rate Thisconnectionalsosupplies24VDCto the end device for the powerup and DeviceNet communication to the 2100 ENET adapter Chapter 2 Install the Adapter 5 Configure the adapter Set the IP Address subnet mask and gateway address for the adapter Important These are the only parameters that need to be configured in the adapter because all of the other configuration lies with the end device Configure ...

Страница 13: ...d IGMP Snooping Ethernet Switches The 2100 ENET adapter is a multicast device In most situations an IGMP snooping managed switch is required If more than one 2100 ENET adapters are connected to the switch a managed switch is required otherwise the end device can fault on a communication comms loss The 2100 ENET adapter RSLogix 5000 software version 18 or later and a ControlLogix or CompactLogix co...

Страница 14: ...n use IGMP snooping without a router sending polls If your control system is a stand alone network or is required to continue performing if the router is out of service make sure the switch you are using supports IGMP snooping without a router being present Refer to Appendix A for the number of CIP connections supported by the 2100 ENET adapter Verify that you have all required equipment Refer to ...

Страница 15: ...work connector on the bottom of the 2100 ENET adapter Apply Power Connect 24V power to the DC connector on the bottom of the 2100 ENET adapter When power is supplied to the adapter for the first time its topmost status indicator is steady green or flashing green after an initialization If it is red there is a problem Refer to Troubleshooting Chapter 7 Start up Status Indications After power has be...

Страница 16: ...set a unique IP address on the network Refer to the Glossary for details about IP addresses After installing the adapter and applying power you can set the IP address by using a BOOTP server or by setting adapter parameters See Chapter 3 for details By default the adapter is configured so that you must set the IP address by using a BOOTP server To set the IP address by using adapter parameters you...

Страница 17: ... address subnet mask and gateway address by using a BOOTP utility You can select from a variety of BOOTP utilities These instructions use the Rockwell Automation BOOTP Server version 2 3 or later a free standalone program that incorporates the functionality of standard BOOTP utilities with a graphical interface It is available from http www software rockwell com support download detail cfm ID 3390...

Страница 18: ... 2100 ENET adapter is connected It can be connected directly to your personal computer if a network does not exist 1 Start your BOOTP program ATTENTION Donotapplypowertothe 2100 ENET adapter untildirectedtodo so TIP From the Tools menu choose Network Settings Verify that the Subnet Mask and the Gateway Address match those of your network If necessary change the values to match your network ...

Страница 19: ...tely begins broadcasting its BOOTP message which indicates it is available to have its address set If the adapter does not broadcast its BOOTP message refer to the Change an Assigned IP Address or Enable BOOTP in the 2100 ENET Adapter section 4 In the Request History area double click the desired node The New Entry dialog box appears Fill in the IP address host and description ...

Страница 20: ...apter The newly assigned IP address appears in the Request History window TIP The IP address is the only required information TIP The end device s DeviceNet address is configured for node 63 by following the instructionsprovidedintheappropriateenddevice usermanual Thedatarate is configured for 500 Kpbs by following the instructions provided in the appropriate end device user manual ...

Страница 21: ...dapter Upon powerup the 2100 ENET adapter disables the BOOTP protocol and responds to network traffic that is addressed to the assigned IP address every time it powers up Change an Assigned IP Address or Enable BOOTP in the 2100 ENET Adapter 1 Connect your personal computer to the network to which the 2100 ENET adapter is connected The adapter can be connected directly to your personal computer if...

Страница 22: ...ions described above can then be executed on the desired unit Set the Data Rate By default the adapter is set to autodetect so it automatically detects the data rate and duplex setting used on the network Set the I O Configuration The I O configuration determines the data that is sent to and from the E3 Plus or 825 P Both the E3 Plus and the 825 P use Input and Output Assemblies to determine the d...

Страница 23: ...fer to the appropriate user manual ATTENTION Risk of injury or equipment damage exists Various parameters in the end device let you determine the action of the adapter and the end device if I O communication is disrupted or the controller is idle By default these parameters turn off the outputs of the end device You can set these parameters so that the outputs react as desired for example to keep ...

Страница 24: ...om rockwellautomation support This site contains all firmware update files and associated Release Notes that describe firmware update enhancements anomalies how to determine the existing firmware revision and how to update by using ControlFLASH software Update the E3 Plus or 825 P The E3 Plus or 825 P can be updated while connected to the adapter ControlFLASH software is used to update the E3 Plus...

Страница 25: ...ed with network devices Follow these steps to configure the RSLinx driver 1 Start RSLinx software 2 From the Communications menu choose Configure Drivers The Configure Drivers dialog log appears 3 From the Available Drive Type pull down menu choose EtherNet IP Driver 4 Click Add New The Add New RSLinx Driver dialog box appears 5 Use the default name or type a new name and click OK The Configure dr...

Страница 26: ...t devices or Remote Devices via Linx Gateway can be used Use one of these drivers if the EtherNet IP network driver cannot see your end device ControlLogix Example After the adapter is configured the end device and adapter is a single node on the network This section provides the steps needed to configure a simple EtherNet IP network see Figure 3 In our example we configure a ControlLogix controll...

Страница 27: ...controller and its bridge to the I O configuration This procedure is similar for all RSLogix 5000 software versions 1 Start RSLogix 5000 software 2 From the File menu choose New The New Controller dialog box appears RSLogix 5000 software version 20 is shown Make the appropriate choices for the fields on the dialog box to match your application and click OK IP Address 10 91 100 80 ControlLogix Cont...

Страница 28: ...dule The Select Module dialog box appears 4 Expand the Communications group to display all of the available communication modules Bridge Select Module Dialog Box 5 From the list select the EtherNet IP network bridge used by your controller and click Create In this example we use a 1756 ENBT EtherNet IP network Bridge Series A 6 From the Select Major Revision dialog box select the major revision of...

Страница 29: ...ge Host Name Not used Slot The slot of the EtherNet IP network bridge in the rack Revision The minor revision of the firmware in the bridge You already set the major revision by selecting the bridge series instep 5 Electronic Keying Compatible Keying The Compatible Keying setting for Electronic Keying ensures the physical module is consistentwith the software configuration before the controller an...

Страница 30: ...s provide these advantages Profiles for specific E3 Plus or 825 P that provide descriptive controller tags for the Input and Output Assembly These profiles virtually eliminate I O mismatch errors and substantially reduce configuration time Unicast connection version 18 or later AddtheEndDevice AdaptertotheI OConfiguration To transmit data between the bridge and the end device you must add the end ...

Страница 31: ...llowing data about the end device adapter 4 On the New Module dialog box in the Module Definition section click Change to launch the Module Definition dialog box and begin the configuration process Box Setting Name A name to identify the end device Description Optional description of the end device adapter IP Address The IP address of the adapter TIP To get the latest RSLogix 5000 Add on Profile g...

Страница 32: ...bridge make a connection Therefore verify that you have set the correct revision in this dialog box Refer to the online Help for additional information on this and other Electronic Keying settings Connection Data Thisistheonlytypeofconnectionsupportedbytheadapterandistheonlyoptioninthe Connection pull down menu Input Data There are 4 Input Data options in the pull down menu Use Default when the de...

Страница 33: ...ast is recommended whenever possible For the benefits of unicast operation see Prepare for an Installation on page 13 9 Click Set to save the Port Configuration information which sets the corresponding offline Subnet Cfg x and Gateway Cfg x parameters in the adapter 10 Click OK on the New Module dialog box The new node for this example My_E3_Plus_Overload now appears under the bridge for this exam...

Страница 34: ...licking Download RSLogix 5000 software prompts you to change the controller mode back to Remote Run In this case choose the appropriate mode for your application If the controller was in Program mode before clicking Download this prompt does not appear 3 From the File menu choose Save If this is the first time you saved the project the Save As dialog box appears Navigate to a folder type a file na...

Страница 35: ...he Generic Profile to be added while the controller is online and in the Run mode If the Input Data types do not support the Input and Output Assembly combination desired Logix Controller I O Messaging RSLogix 5000 software is used to configure I O messaging between a Logix controller and an E3 Plus EtherNet IP network adapter on an EtherNet IP network Follow these steps to configure a Logix contr...

Страница 36: ...ata by using Input Instance 100 and Output Instance 103 for E3 standard or 105 for E3 Plus by default The size of the input connection and the output connection shall correspond to the size of the chosen instance For Instance 100 the size is 6 For Instances 103 and 105 the size is 1 The E3 Plus EtherNet IP network adapter Configuration Assembly Instance is 6 Currently the 2100 ENET adapter does no...

Страница 37: ... Inhibit Module is not checked Module Properties Bit Contents 0 OutA 1 OutB 2 Fault Reset 3 Not Used 4 Not Used 5 Remote Reset 6 Not Used 7 Not Used Byte Size Contents 2 Bytes Header information Pad Word 2 Bytes Header information Pad Word 2 Bytes Value of parameter pointed to by parameter 61 2 Bytes Value of parameter pointed to by parameter 62 2 Bytes Value of parameter pointed to by parameter 6...

Страница 38: ...unications menu choose Download The Download dialog box appears TIP When using RSLogix 5000 software version 16 or later you can add the I O configuration of a Generic Profile while the controller is online and in the Run mode TIP If a message box reports that RSLogix 5000 software is unable to go online from the Communications menu choose Who Active to find your controller in the Who Active dialo...

Страница 39: ...l to control the end device This connection is monitored at both ends to be sure that the controller and end device are communicating A watchdog causes the end device to fault if the end device does not respond within approximately 100 milliseconds Therefore using a ControlLogix or CompactLogix controller is the preferred method of controlling the end device on EtherNet IP network If you are not u...

Страница 40: ...r to its user manual for maximum connections which limits the number of end devices that can be connected In summary unlike a ControlLogix or CompactLogix controller programming a PLC 5 SLC 500 or MicroLogix 1100 or MicroLogix 1400 controller by using RSLogix 5 or RSLogix 500 software with explicit messages is more difficult and produces a more complex program ...

Страница 41: ...d by the controller and consumed by the E3 Plus module Input I O is status data that is produced by the E3 Plus module and consumed as input by the controller The I O image varies based on the following Configuration of the Input and Output Assemblies in the E3 Plus For more information on this see E3 and E3 Plus Solid State Overload Relay User Manual publication 193 UM002 ControlLogix CompactLogi...

Страница 42: ...tware Table 1 shows how the Input and Output Assemblies are configured in the E3 Plus Table 2 shows the general tag names for specific assemblies These assemblies are not changed from those reflected in the E3 Plus user manual For more detailed information on the tables below reference E3 and E3 Plus Solid State Overload Relay User Manual publication 193 UM002 Table 1 Input and Output Assembly Con...

Страница 43: ...meter Settings Word 0 Pad Word Word 1 Pad Word Word 2 Data in 61 Word 3 Data in 62 Word 4 Data in 63 Word 5 Data in 64 Assembly 106 EC1 Only Word 0 Pad Word Word 1 Pad Word Word 2 Status Assembly 111 Word 0 Pad Word Word 1 Pad Word Word 2 ParamANumber Word 3 ParamAData Word 4 ParamBNumber Word 5 ParamBData Assembly 141 EC2 EC3 EC4 Word 0 Pad Word Word 1 Pad Word Word 2 Status Word 3 RestOfNetworkO...

Страница 44: ...he E3 Plus Add on Profile automatically created descriptive controller tags for the entire I O image that you can use to directly control and monitor the drive without creating any ladder logic program However if you intend to use Human Machine Interface devices for example PanelView terminal to operate the drive and view its status create descriptive user defined Program tags and a ladder logic p...

Страница 45: ...ix Example Ladder Logic Program Using an E3 Plus Add on Profile for Inputs Figure6 ControlLogixExampleLadderLogicProgramUsinganE3PlusAdd onProfileforOutputs Create Ladder Logic by Using the RSLogix 5000 Classic Profile versions 13 15 Because the RSLogix 5000 Classic Profile has been significantly improved upon by RSLogix 5000 drive Add on Profiles version 16 or later it is highly recommended to us...

Страница 46: ...y creates generic non descriptive controller tags for them In this example program the following controller tags are used Figure 7 ControlLogix Controller Tags for E3 Plus Module Generic Profile Example Ladder Logic Program You can expand the Input and Output tags to reveal the input and output configuration Figure 8 ControlLogix Input Image for Generic Profile Example Ladder Logic Program Figure ...

Страница 47: ...lectual property liability for actual use of the examples shown in this publication ATTENTION Risk of equipment damage exists If Explicit Messages are programmed to write parameter data to nonvolatile storage NVS frequently the NVS quickly exceeds its life cycle and causes the E3 Plus module to malfunction Do not create a program that frequently uses Explicit Messages to write parameter data to NV...

Страница 48: ...e scanner buffer The controller retrieves the Explicit Message Response from the scanner s buffer upload The Explicit Message is complete For information on the maximum number of Explicit Messages that can be executed at a time refer to the user manual for the scanner or bridge and or controller that is being used ControlLogix Examples For supported classes instances and attributes refer to the ap...

Страница 49: ...er This read message example reads the value of parameter 003 L3 Current in a E3 Plus module Table 3 Example Controller Tags to Read a Single Parameter Figure 11 Example Ladder Logic to Read a Single Parameter ControlLogixController FormattingaMessagetoReadaSingleParameter version15or later Figure 12 Parameter Read Single Message Configuration Dialog Boxes Operand Controller Tags for Single Read M...

Страница 50: ...ested service Class ID for the end device Instance number is the same as parameter number Attribute number for the Parameter Value attribute The tag where the data that is read is stored Communication Tab Example Value Description Path 2 My_E3_Plus The path is the route that the message follows Tag Tab Example Value Description Name Single_Read_Message The name for the message 1 The default settin...

Страница 51: ...le writes a value to parameter 28 FLA Setting in an E3 Plus module Table 5 Example Controller Tags to Write a Single Parameter Figure 13 Example Ladder Logic to Write a Single Parameter ControlLogixController FormattingaMessagetoWriteaSingleParameter version15or later Figure 14 Parameter Write Single Message Configuration Dialog Boxes Operand Controller Tags for Single Write Message Data Type XIC ...

Страница 52: ...ested service Class ID for the end device Instance number is the same as parameter number Attribute number for the Parameter Value attribute Name of the tag for any service data to be sent from the scanner or bridge to the adapter end device Number of bytes of service data to be sent in the message Communication Tab Example Value Description Path 2 My_E3_Plus The path is the route that the message...

Страница 53: ...ssages Code for the requested service Class ID for the E3 Status Object Required for E3 Status Object messages Required for E3 Status Object messages Name of the tag for any service data to be sent from scanner or bridge to the adapter drive Number of bytes of service data to be sent in the message The tag where the data that is read is stored Communication Tab Example Value Description Path 2 My_...

Страница 54: ...54 Rockwell Automation Publication 2100 UM006A EN P July 2013 Chapter 6 Using Explicit Messaging Figure 17 Creating ControlLogix Program Tags for Data Arrays Necessary for Multiple Read Messages ...

Страница 55: ...Rockwell Automation Publication 2100 UM006A EN P July 2013 55 Using Explicit Messaging Chapter 6 Figure 18 Resulting ControlLogix Program Tags for Data Arrays Necessary for Multiple Read Messages ...

Страница 56: ...56 Rockwell Automation Publication 2100 UM006A EN P July 2013 Chapter 6 Using Explicit Messaging Notes ...

Страница 57: ...oting potential problems with the adapter and network Understanding the Status Indicators The adapter uses four status indicators to report its operating status See Figure 19 Figure 19 Status Indicators Topic Page Understanding the Status Indicators 57 PORT Status Indicator 58 MOD Status Indicator 58 NET A Status Indicator 59 NET B Status Indicator 59 ...

Страница 58: ...at the end device is supported by the adapter that it is an E3 Plus or 825 P at the appropriate firmware revisions See Getting Started on page 9 Steady Orange The adapter is connected to a product that is not supported Connect the adapter to a product that is supported by the adapter for example an E3 Plus or 825 P at the appropriate firmware revisions Flashing Green The adapter is establishing an...

Страница 59: ...st No action required Flashing Green The adapter is properly connected has an IP address and is connected toan EtherNet IP network but does not have an I O connection Place the controller in RUN mode Program the controller to recognize and transmit I O or make a messaging connection to the adapter Configure the end device for the program in the controller Steady Green The adapter is properly conne...

Страница 60: ...60 Rockwell Automation Publication 2100 UM006A EN P July 2013 Chapter 7 Troubleshooting Notes ...

Страница 61: ...I O connection The following activities use a CIP connection Class I I O connections for example from a ControlLogix controller Explicitmessagingwhereconnectedischosen forexample in a checkbox in RSLogix 5000 software The following activities do not use a CIP connection Explicit messaging based control by using PCCC or the Register or Assembly objects including the PLC 5 SLC 500 and MicroLogix 110...

Страница 62: ...pter 92 mA at 24V DC Attribute 2100 ENET Adapter Dimensions HxLxW approx 19 x 86 x 78 5 mm 0 75 x 3 39 x 3 09 in Weight approx 85 g 3 oz Attribute 2100 ENET Adapter Temperature operating 10 50 C 14 122 F Temperature storage 40 85 C 40 185 F Relative humidity 5 95 noncondensing Atmosphere Important Theadapter must notbeinstalledinanareawhere theambientatmosphere contains volatile or corrosive gas v...

Страница 63: ...these by using the parameters in the adapter BOOTP can make it easier to administer an Ethernet network A free version of the Rockwell Software BOOTP Server can be accessed at http www software rockwell com support download detail cfm ID 3390 Bridge A network device that can route messages from one network to another A bridge also refers to a communication module in a ControlLogix controller that ...

Страница 64: ... IP address and transmits data on the network The number of devices that an EtherNet IP network can support depends on the class of IP address For example a network with a Class C IP address can have 254 nodes General information about EtherNet IP network and the EtherNet IP network specification are maintained by the Open DeviceNet Vendor s Association ODVA ODVA is online at http www odva org Exp...

Страница 65: ...hree bytes contain the network address subnet mask 255 255 255 0 This leaves 8 bits or 256 addresses on your network Because two addresses are reserved for special uses 0 is an address for the network usually used by the router and 255 is an address for broadcast messages to all network devices you have 254 addresses to use on a Class C address block To be sure that each device on the Internet has...

Страница 66: ... Status Indicators Status indicators are LEDs that are used to report the status of the adapter network and end device They are on the front face of the adapter Subnet Mask An extension to the IP addressing scheme that lets you use a single network ID for multiple physical networks A bit mask identifies the part of the address that specifies the network and the part of the address that specifies t...

Страница 67: ...otocol UDP EtherNet IP network uses this protocol to transfer I O packets by using IP UDP provides a simple but fast capability to send I O messaging packets between devices This protocol ensures that adapters transmit the most recent data because it does not use acknowledgements or retries Update The process of updating firmware in a device The adapter can be updated by using various Allen Bradle...

Страница 68: ...68 Rockwell Automation Publication 2100 UM006A EN P July 2013 Glossary Notes ...

Страница 69: ...configuring the I O 26 explicit messaging 48 using the I O 44 D data rate definition 64 setting 22 Datalinks in I O image 41 dimensions 62 DPI data rates 61 products 10 duplex communication mode definition 64 selecting 22 E EEPROM see Nonvolatile Storage NVS electronic data sheet EDS files definition website 64 environmental specifications 62 equipment required 10 Ethernet cable 15 switch 15 Ether...

Страница 70: ...tatus indicator troubleshooting with 59 network cable 15 network IDs 65 Nonvolatile Storage NVS definition 66 in adapter 17 O ODVA EtherNet IP specification 64 P parameters accessing 17 convention 6 restoring to factory default settings 24 ping 66 PLC 5 controller limitations when using the I O 39 PORT status indicator troubleshooting with 58 power consumption 62 PowerFlex drives compatible with a...

Страница 71: ...ion Control Protocol TCP 67 troubleshooting 57 U update guidelines 24 User Datagram Protocol UDP 67 W website BOOTP utility 63 EDS files 64 EtherNet IP network 64 ODVA Open DeviceNet Vendor s Association 64 RSLogix 5 RSLogix 500 and RSLogix 5000 software 66 wiring see cables Z zero data configuring the adapter for 23 ...

Страница 72: ...72 Rockwell Automation Publication 2100 UM006A EN P July 2013 Index Notes ...

Страница 73: ...Rockwell Automation Publication 2100 UM006A EN P July 2013 73 Index Notes ...

Страница 74: ...74 Rockwell Automation Publication 2100 UM006A EN P July 2013 Index Notes ...

Страница 75: ......

Страница 76: ... the information that is contained in this manual You can contact Customer Support for initial help in getting your product up and running New Product Satisfaction Return Rockwell Automation tests all of its products to help ensure that they are fully operational when shipped from the manufacturing facility However if your product is not functioning and needs to be returned follow these procedures...

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