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Troubleshooting
Troubleshooting
Problems
Possible solutions
Mouse is not functioning
1.
Connect the mouse cable to
another USB port on your
computer. Wait until a notification
appears indicating that the driver
installation is complete before you
use the mouse.
2.
Restart the computer.
Mouse lights do not turn on
1.
Press any button to wake the mouse
from sleep mode.
2.
Connect the mouse cable to
another USB port. Wait until a
notification appears indicating that
the driver installation is complete
before you use the mouse.
3.
Restart the computer.
Mouse is not running based on
the configuration selected in
the Alienware Command Center
(AWCC) application.
1.
Ensure that the Alienware
Command Center (AWCC)
application is installed on your
computer.
2.
Open the Alienware Command
Center (AWCC) application
and ensure that the selected
configuration is set up and saved.
Resolving cursor issues
1.
Connect the mouse cable to
another USB port. Wait until a
notification appears indicating that
the driver installation is complete
before you use the mouse.
2.
Ensure that the sensor is not
obstructed or dirty.
3.
Glass or very smooth glossy surfaces
are not suitable for the mouse
sensor to capture movement. Using
a dark colored fabric mouse pad
can improve the tracking.
