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Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

April 2020

Rev. A00

Содержание Aurora R11

Страница 1: ...Alienware Aurora R11 Service Manual Regulatory Model D23M Regulatory Type D23M002...

Страница 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights...

Страница 3: ...ving the right side cover 15 Installing the right side cover 16 2 5 inch hard drive 18 Removing the 2 5 inch hard drive 18 Installing the 2 5 inch hard drive 19 3 5 inch hard drive 21 Removing the 3 5...

Страница 4: ...7 Removing the front bezel 57 Installing the front bezel 60 Top bezel 65 Removing the top bezel 65 Installing the top bezel 66 Bottom cover 67 Removing the bottom cover 67 Installing the bottom cover...

Страница 5: ...5 Downloading the graphics driver 95 Downloading the USB driver 96 Downloading the WiFi driver 96 Downloading the media card reader driver 97 Downloading the chipset driver 97 Downloading the network...

Страница 6: ...riodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the...

Страница 7: ...is dissipative and parts can be placed on it during service procedures When using an anti static mat your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare...

Страница 8: ...ponents Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags f...

Страница 9: ...ts Inside view of your computer 1 power supply unit 2 2 5 inch hard drive 3 2 5 inch hard drive cage 4 graphics card 5 system board 6 VR heat sink 7 processor fan and liquid cooling assembly 8 top cov...

Страница 10: ...15 PCI Express x16 mechanical x8 electrical slot SLOT4 16 PCI Express x4 slot SLOT3 17 PCI Express x4 slot SLOT2 18 PCI Express x16 mechanical x8 electrical slot PCIe Gen4 SLOT1 19 processor cooling a...

Страница 11: ...d Table 1 Screw list Component Secured to Screw type Quantity Screw image Side panel release latch Chassis 6 32x12 7L 1 2 5 inch hard drive cage Chassis 6 32 2 3 5 inch hard drive cage Chassis 6 32 2...

Страница 12: ...ocedure Steps 1 Remove the screw 6 32x12 7L that secures the side cover release latch to the chassis 2 Pull the side cover release latch to release the left side cover away from the chassis 3 Lift the...

Страница 13: ...e side cover release latch to the chassis Next steps 1 Follow the procedure in After working inside your computer Top cover Removing the top cover Prerequisites 1 Follow the procedure in Before workin...

Страница 14: ...nd may requires force to remove it off the chassis Installing the top cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Ab...

Страница 15: ...re in After working inside your computer Right side cover Removing the right side cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the left side cover 3 Remov...

Страница 16: ...m the chassis Installing the right side cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following im...

Страница 17: ...17...

Страница 18: ...all the left side cover 3 Follow the procedure in After working inside your computer 2 5 inch hard drive Removing the 2 5 inch hard drive Prerequisites 1 Follow the procedure in Before working inside...

Страница 19: ...the hard drive assembly NOTE Note the orientation of the hard drive so that you can replace it correctly NOTE Repeat the steps to remove any additional 2 5 inch hard drive from your computer Installin...

Страница 20: ...NOTE Note the orientation on the hard drive carrier to replace it correctly 20...

Страница 21: ...rive NOTE Repeat the steps to install any additional 2 5 inch hard drive from your computer Next steps 1 Install the left side cover 2 Follow the procedure in After working inside your computer 3 5 in...

Страница 22: ...e hard drive 4 Lift the hard drive out of the hard drive assembly NOTE Note the orientation of the hard drive so that you can replace it correctly Installing the 3 5 inch hard drive Prerequisites If y...

Страница 23: ...NOTE Note the orientation on the hard drive carrier to replace it correctly 23...

Страница 24: ...r 2 5 inch hard drive cage Removing the 2 5 inch hard drive cage Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the left side cover 3 Remove the 2 5 inch hard dri...

Страница 25: ...gn the tabs on the cage with the tabs on the chassis 3 Replace the two screws 6 32 that secure the 2 5 inch hard drive cage to the chassis NOTE Repeat the procedure from step 1 to step 3 to install th...

Страница 26: ...drive cage to the chassis 2 Lift the 3 5 inch hard drive cage off the chassis Installing the 3 5 inch hard drive cage Prerequisites If you are replacing a component remove the existing component befo...

Страница 27: ...After working inside your computer 460 W power supply unit Removing the 460 W power supply unit Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the left side cove...

Страница 28: ...28...

Страница 29: ...tors 5 Disconnect the power cables from the hard drives 6 Disconnect the processor power cable and system board power cable from the system board 7 Rotate the power supply unit cage towards the chassi...

Страница 30: ...power wattage Ensure that you plug in the cable to the correct port Failure to do so may result in damaging the power supply unit and or system components About this task The following images indicate...

Страница 31: ...wer supply unit cage release latches towards the locked position 9 Align the screw holes on the power supply unit bracket with the screw holes on the power supply unit cage 10 Replace the two screws 6...

Страница 32: ...s from the power supply unit 4 Remove the four screws 6 32 that secure the power supply unit to the chassis 5 Slide and lift the power supply unit along with the cables off the chassis Installing the...

Страница 33: ...on the chassis 3 Replace the four screws 6 32 that secure the power supply unit to the chassis 4 Connect all the power cables to the power supply unit 5 Align the screw holes on the power supply unit...

Страница 34: ...the top cover 4 Remove the right side cover About this task The following images indicate the location of the right tron light board and provides a visual representation of the removal procedure Steps...

Страница 35: ...oard and provides a visual representation of the installation procedure Steps 1 Align the screw holes on the right tron light board with the screw holes on the chassis 2 Replace the four screws 6 32 t...

Страница 36: ...cool before you touch it CAUTION To ensure maximum cooling for the processor do not touch the heat transfer areas on the processor liquid cooling assembly The oils in your skin can reduce the heat tra...

Страница 37: ...system board 7 Remove the four screws 6 32 that secure the radiator and fan assembly to the radiator and fan cage 8 Lift the VR heat sink off the computer 9 Disconnect the processor cooling assembly...

Страница 38: ...before performing the installation procedure CAUTION Incorrect alignment of the processor liquid cooling assembly can damage the system board and processor About this task The following images indicat...

Страница 39: ...screws that secure the processor cooler to the system board NOTE If your are using an electric screwdriver torque the screws at 6 9 1 15 kilogram force centimeter 6 1 pound force inch 6 Connect the pr...

Страница 40: ...instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery r...

Страница 41: ...unit cage away from the chassis 5 Press the battery release lever away from the coin cell battery until the coin cell battery pops up 6 Lift the coin cell battery out of its socket Installing the coi...

Страница 42: ...Steps 1 Insert a new coin cell battery CR2032 into the battery socket with the positive side facing up and snap the battery into place 42...

Страница 43: ...teps 1 Install the left side cover 2 Follow the procedure in After working inside your computer Memory modules Removing the memory modules Prerequisites 1 Follow the procedure in Before working inside...

Страница 44: ...e securing clip and then gently ease the memory module out of the memory module slot NOTE Repeat step 5 to step 6 to remove any other memory modules installed in your computer CAUTION To prevent damag...

Страница 45: ...Steps 1 Ensure that the securing clips are extended away from the memory module slot 45...

Страница 46: ...available memory configuration matrix Table 2 Memory configuration matrix Configuration Slot XMM1 XMM2 XMM3 XMM4 8 GB DDR4 8 GB 16 GB DDR4 8 GB 8 GB 32 GB DDR4 16 GB 16 GB 64 GB DDR4 16 GB 16 GB 16 GB...

Страница 47: ...e drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure CAUTION Solid state drives are fragile Exercise care when handling the...

Страница 48: ...ystem board Next steps 1 Install the single graphics card or dual graphics card as applicable 2 Install the left side cover 3 Follow the procedure in After working inside your computer Single graphics...

Страница 49: ...49...

Страница 50: ...from the chassis 6 Press the releasing clip on the power cable connectors and disconnect the power cables from the graphics card 7 Push the securing tab on the PCIe slot away from the graphics card gr...

Страница 51: ...51...

Страница 52: ...ace 4 Rotate the power supply unit cage towards the chassis 5 Connect the power cables to the graphics card 6 Slide the power supply unit cage release latches towards the locked position Next steps 1...

Страница 53: ...About this task The following images indicate the location of the graphics card and provides a visual representation of the removal procedure 53...

Страница 54: ...hics bridge that connects the graphics cards 6 Lift to release the graphics card bracket from the chassis 7 Press the releasing clip on the power cable connectors and disconnect the power cables from...

Страница 55: ...u are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the graphics card and provides a vi...

Страница 56: ...56...

Страница 57: ...acket into the slot on the chassis and snap it into place 6 Replace the graphics bridge that connects the graphics cards 7 Rotate the power supply unit cage towards the chassis 8 Connect the power cab...

Страница 58: ...he right side cover 5 Remove the single graphics card or dual graphics card as applicable About this task The following images indicate the location of the front bezel and provides a visual representa...

Страница 59: ...59...

Страница 60: ...and remove the cables from the routing guides on the inside of the chassis 7 Place the computer in an upright position 8 Rotate the power supply unit cage towards the chassis 9 Rotate and pull the fro...

Страница 61: ...About this task The following images indicate the location of the front bezel and provides a visual representation of the installation procedure 61...

Страница 62: ...62...

Страница 63: ...63...

Страница 64: ...g guides on the inside of the chassis 5 Place the computer in an upright position 6 Rotate the power supply unit cage towards the chassis 7 Connect the power cables to the graphics card 8 Slide the po...

Страница 65: ...4 Remove the right side cover 5 Remove the wireless card 6 Remove the front bezel About this task The following images indicate the location of the top bezel and provides a visual representation of t...

Страница 66: ...sentation of the installation procedure Steps 1 Route the antenna cable through the slots on the chassis 2 Align the tabs on the top cover with the slots on the chassis and snap the top cover into pla...

Страница 67: ...he right side cover 5 Remove the 2 5 inch hard drive cages 6 Remove the front bezel About this task The following images indicate the location of the bottom cover and provides a visual representation...

Страница 68: ...provides a visual representation of the installation procedure Steps 1 Align the tabs on the bottom cover with the slots on the chassis 2 Rotate the bottom cover towards the chassis until it snaps int...

Страница 69: ...ent time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat tran...

Страница 70: ...that secure the processor fan and heat sink assembly to the system board 7 Lift the processor fan and heat sink assembly off the system board Installing the processor fan and heat sink assembly Prere...

Страница 71: ...71...

Страница 72: ...the system board 5 Rotate the power supply unit cage towards the chassis 6 Connect the power cables to the graphics card 7 Slide the power supply unit cage release latches towards the locked position...

Страница 73: ...se it from the tab 2 Extend the release lever completely and open the processor cover 3 Lift the processor off the processor socket Installing the processor Prerequisites If you are replacing a compon...

Страница 74: ...ted in the socket close the processor cover 4 Pivot the release lever down and place it under the tab on the processor cover Next steps 1 Install the processor liquid cooling assembly or processor fan...

Страница 75: ...ess card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure CAUTION To a...

Страница 76: ...iliary black triangle Black 2 Place the wireless card bracket on the wireless card 3 Align the notch on the wireless card with the tab on the wireless card slot 4 Slide the wireless card at an angle i...

Страница 77: ...s a visual representation of the removal procedure Steps 1 Remove the four screws M3x4t that secures the antennas to the top bezel 2 Remove the antenna cables from the routing guides on the top bezel...

Страница 78: ...stall the top cover 5 Install the left side cover 6 Follow the procedure in After working inside your computer Front I O panel Removing the front I O panel Prerequisites 1 Follow the procedure in Befo...

Страница 79: ...e two clips and lift the front I O panel off the front bezel Installing the front I O panel Prerequisites If you are replacing a component remove the existing component before performing the installat...

Страница 80: ...ll the right side cover 3 Install the left side cover 4 Install the top cover 5 Follow the procedure in After working inside your computer Front chassis fan Removing the front chassis fan Prerequisite...

Страница 81: ...t the front chassis fan off the chassis Installing the front chassis fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About...

Страница 82: ...rd or dual graphics card as applicable 2 Install the left side cover 3 Follow the procedure in After working inside your computer Top chassis fan Removing the top chassis fan Prerequisites 1 Follow th...

Страница 83: ...Steps 1 Lay the computer on the right side 83...

Страница 84: ...move the top chassis fan from the chassis 8 Remove the top chassis fan cable from the routing guide on the top chassis fan bracket 9 Push the rubber grommets through the holes at each corner of the fa...

Страница 85: ...he top chassis fan cable through the routing guide on the bracket 6 Align the tabs on the top chassis fan with the slots on the chassis and slide the fan until it snaps into position 7 Replace the scr...

Страница 86: ...representation of the removal procedure Steps 1 Disconnect the AlienFX LED board cable from a Y cable 2 Remove the four screws M3x4 that secure the AlienFX LED board to the front bezel 3 Lift the Ali...

Страница 87: ...l the right side cover 4 Install the left side cover 5 Follow the procedure in After working inside your computer Power button board Removing the power button board Prerequisites 1 Follow the procedur...

Страница 88: ...t the cables from the power button module Installing the power button board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Ab...

Страница 89: ...red in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using...

Страница 90: ...8 Remove the processor About this task The following images indicate the location of the system board and provides a visual representation of the removal procedure 90...

Страница 91: ...em board components 2 Remove the eight screws 6 32 that secure the system board assembly to the chassis 3 Lift the system board off the chassis Installing the system board Prerequisites If you are rep...

Страница 92: ...92...

Страница 93: ...ssor fan and heat sink assembly as applicable 4 Install the wireless card 5 Install the solid state drive 6 Install the memory modules 7 Install the left side cover 8 Follow the procedure in After wor...

Страница 94: ...Next steps NOTE Service tag is the alphanumeric identifier located at the back side of your computer 94...

Страница 95: ...talled automatically Review the installation summary to identify if manual installation is necessary 13 For manual download and installation click Category 14 Click Audio in the drop down list 15 Clic...

Страница 96: ...8 Click View Drivers for My System 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to save the files 11 If prompted approve req...

Страница 97: ...oad and install SupportAssist NOTE Review on screen instructions for browser specific instructions 8 Click View Drivers for My System 9 Click Download and Install to download and install all driver up...

Страница 98: ...click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads 5 Click the Detect Drivers button 6 Review and ag...

Страница 99: ...ake effect until you restart the system Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the...

Страница 100: ...ry Information System Memory Displays the total computer memory installed Memory Speed Displays the memory speed Table 5 System setup options Advanced menu Advanced Advanced BIOS Features PowerNow All...

Страница 101: ...disable the Computrace service using the Absolute software Core Ratio Limit Override Allows you to set the core ratio limit Single Core Allows you to select single core or multiple cores Core Voltage...

Страница 102: ...m setup and save your changes Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options Restore Defaults Allows you to load default values for all...

Страница 103: ...ure in Before working inside your computer 2 Remove the left side cover About this task The following images indicate the location of the memory modules and provide a visual representation of the remo...

Страница 104: ...lone tool that is preinstalled in all Dell computers installed with Windows 10 operating system It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to th...

Страница 105: ...the screen WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure pro...

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