9
Troubleshooting
If there are issues seeing data on the SmartCare App, here are a couple step to follow:
-
Ensure the mobile application is connected to your Wi-Fi or on cellular data to communicate with
the 11 Health Cloud
-
Ensure that Bluetooth is enabled on your mobile device to pair with the SmartBag System
-
Ensure the mobile device is within 10 feet of the SmartBag System
-
Check the SmartCare App for the SmartBag System status to ensure the components are
connected
-
Restart the SmartCare App on mobile device
-
Log off SmartCare App on mobile device and log back in
For more questions, please refer to the FAQs that are listed at www.11.health
.
For more assistance or questions, please contact 11 Health Technical Support at support-
