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www.alen.com 1-800-630-2396
VOIDING WARRANTY
If Product(s) or any part thereof, with the exception of filters, is proved to be defective by
reason only of faulty workmanship or materials, Alen will repair or replace the part or product
free of charge for labor and materials according to the details of the “ Alen Forever Guarantee.”
This warranty shall not apply to damage caused through misuse, wear and tear, neglect,
unauthorized repair; damage caused through installation, adaptation, modification, or use
in an improper manner or manner inconsistent with Alen’s operating and maintenance instruc-
tions; wear or deterioration due to environmental conditions; or damage that occurred during
transit. Alen will not be liable under this warranty for any fault or damage arising from defective
workmanship, if the Product has been serviced, repaired, or modified by any person other than
the manufacturer’s authorized service personnel or if the product’s back-panel ratings has been
removed or tampered with. All products returned for service or repair must be accompanied
by a Return Authorization number (RA number). The RA number must be clearly visible on
the external packaging. Alen reserves the right to refuse any shipment received without an
RA number and return shipment at sender’s cost. Alen does not refund shipping, handling, or
insurance costs for warranty repairs in the event of a warranty claims found to be void due to
any of the use cases listed above once the unit has been inspected by Alen. Alen covers the
shipping costs from incoming warranty services requests in the form of a return shipping label.
Alen covers the shipping costs going back to the customer for ground shipping only. Should a
faster shipping service be required or if the product needs to be shipped outside the continental
United States, additional shipping costs will apply and are the responsibility of the end-user.
Alen does not extend its warranty nor ship products outside North America. Please call the Alen
Customer Experience Team to receive a RA number and shipping instructions prior to shipment.
What if my unit was damaged through unconventional use or
improper handling?
Contact Alen warranty service as directed above. Provided the other conditions have
been met, a replacement can be purchased for 50% of the Alen regular retail price (MSRP)
at the time of replacement (or 50% off of a comparable Alen unit if your purifier model is no
longer sold).
FILTER WARRANTY
Your filter is warranted to be free from defects for 30 days from the time of purchase. In most
cases, the customer will be provided with a return shipping label for the defective filter to be
delivered to Alen’s authorized service center, at Alen’s expense. Customer is responsible for
packaging the filter. All postage, and shipping charges to send the replacement filter to you are
the responsibility of Alen and included in this warranty.
DISCLAIMERS / LIMITATIONS
ALEN’S WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
USE OR PURPOSE. ALEN’S SOLE LIABILITY WITH RESPECT TO DEFECTS IN MATERIALS
AND WORKMANSHIP IN THE AIR PURIFIER SHALL BE, AT ALEN’S OPTION, TO FURNISH
REPLACEMENT(S) OF THE DEFECTIVE PART(S) OR REPLACE THE AIR PURIFIER ON
THE BASIS DESCRIBED ABOVE. ALEN WILL NOT INSTALL ANY REPLACEMENT PARTS IT
PROVIDES OR PROVIDE LABOR WITH RESPECT TO THE SAME. EXCEPT AS STATED IN
THE IMMEDIATELY PRECEDING SENTENCE, ALEN SHALL HAVE NO LIABILITY, WHETHER
UNDER A CAUSE OF ACTION IN TORT, STRICT LIABILITY, CONTRACT, OR OTHERWISE,
TO ANY PERSON FOR ANY CLAIM, INJURY, LOSS, DAMAGE OR EXPENSE (INCLUDING
ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR EXEM-
PLARY DAMAGES) IN ANY WAY ARISING OUT OF OR RELATING TO THE AIR PURIFIER OR
ITS USE BY ANY PERSON. SOME STATES DO NOT ALLOW LIMITATIONS ON AN IMPLIED
WARRANTY OR HOW LONG AN IMPLIED WARRANTY LASTS, SO ANY SUCH LIMITATION
IN ALEN’S LIFETIME WARRANTY MAY NOT APPLY TO YOU. SOME STATES DO NOT AL-
LOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR OTHER
DAMAGES SO ANY SUCH EXCLUSIONS OR LIMITATIONS IN ALEN’S LIFETIME WARRANTY
MAY NOT APPLY TO YOU. ALEN’S WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
