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Introduction

Configuration

problems

AppendixA

Speed Touch Troubleshooting

/ 104

3EC 17058 AAAA TCZZA Ed. 04

AppendixA

Speed Touch Troubleshooting

This appendix provides information on how to identify and correct

some common problems you may encounter when using and

configuring the

STHome

If the following troubleshooting tips have not resolved the

problem, contact the company from which you purchased the

STHome

for assistance.

In case you encounter DSL connectivity problems due to

misconfiguration, you might consider a reset to original defaults.
However, be aware that a reset to original defaults destroys all

configurational changes you made to the

STHome

internal

settings.

All manuals and user guides at all-guides.com

Содержание Speed Touch Home

Страница 1: ...3EC 17058 AAAA TCZZA Ed 04 SPEED TOUCH HOME User s Guide All manuals and user guides at all guides com a l l g u i d e s c o m...

Страница 2: ...hange Note BD F aa 31244 Short Title CD UG STHome All rights reserved Passing on and copying of this document use and communication of its contents not permitted without written authorization from Alc...

Страница 3: ...et Service Configuration 30 2 3 5 PPPoA to PPTP Relaying Packet Service Configuration 31 2 3 6 Advanced STHome Configuration 33 3 Configuration Bridging and Bridged PPPoE 37 4 Configuration PPPoA to P...

Страница 4: ...Ping of Life 74 9 2 Speed Touch Reset 76 9 2 1 Browse to Defaults 77 9 2 2 Ping to Defaults 78 9 2 3 Switch to Defaults 79 Abbreviations 83 AppendixA Speed Touch Troubleshooting 85 AppendixB Speed To...

Страница 5: ...SL modem provides high speed access to the Internet for fastidious home users For optimal Local Area Network LAN performance the Alcatel Speed Touch Home includes a comprehensive set of features as th...

Страница 6: ...tal Network ISDN For readability the Alcatel Speed Touch Home will be referred to as STHome in this User s Guide Prior to connecting the Alcatel Speed Touch Home read the Safety Instructions in append...

Страница 7: ...Other products may be trademarks or registered trademarks of their respective manufacturers For readability the term Service Provider SP will be used to designate all organizations which provide eithe...

Страница 8: ...sting products are regularly upgraded Alcatel documentation changes accordingly For more information on the newest technological changes and documents please consult the Alcatel web site at following...

Страница 9: ...9 104 3EC 17058 AAAA TCZZA Ed 04 Alcatel Speed Touch Home Quick Guide All manuals and user guides at all guides com...

Страница 10: ...10 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com...

Страница 11: ...on Guide 11 104 3EC 17058 AAAA TCZZA Ed 04 1 Speed Touch Installation Guide Use this chapter to quickly connect your STHome Topic See Get Acquainted with your STHome 1 1 STHome Installation 1 2 All ma...

Страница 12: ...upply adapter with 2m 6 56ft connecting cable 2m Cat 5 straight through Ethernet ATMF cable RJ45 RJ45 2m DSL cable RJ11 RJ11 RJ14 RJ14 This User s Guide either in hard copy format or on CD rom In the...

Страница 13: ...ff No activity on the Ethernet port s Line TX Green Flashing ATM cells are being sent over the DSL line Off No transmission activity Line RX Green Flashing ATM cells are being received via the DSL lin...

Страница 14: ...wer Switch Power Socket ATMF 25 Interface Ethernet Port Line Port Push button The ADSL POTS or ADSL ISDN Line port The Defaults push button The 10Base T MDI X Ethernet port The optional ATM 25 6 port...

Страница 15: ...Note For ADSL ISDN variants the description POTS is replaced by ISDN The North American market uses exclusively ADSL POTS variants The marking label is similar to the example below MODEL NUMBER Q A C...

Страница 16: ...uide 16 104 3EC 17058 AAAA TCZZA Ed 04 1 2 Speed Touch Installation Use this section to install your STHome Topic See What you Need 1 2 1 STHome Wiring 1 2 2 STHome Power On Off Behaviour 1 2 2 All ma...

Страница 17: ...elephone and ADSL service are simultaneously available from the same copper pair you need a central splitter or distributed filters for decoupling ADSL and telephone signals Contact your SP for more i...

Страница 18: ...o the STHome s ATMF 25 6 port 3 Use the included DSL cable to wire the STHome s Line port to your DSL wall outlet 4 Plug the adapter s coaxial jack into the STHome s receptacle marked DC Note Firstly...

Страница 19: ...ub s uplink port is used to wire the STHome you can use the included straight through LAN cable Cascading Repeating Hubs You may cascade up to four repeating hubs in your LAN limitations of Repeating...

Страница 20: ...ower On Self Test POST progresses Phase PWR Alarm LED Indication Description 1 Flashing red POST pending 2 Solid amber Start up failed Solid red POST failed Solid green Normal operation The Ethernet p...

Страница 21: ...TCZZA Ed 04 2 Speed Touch Configuration Guide Use this chapter to quickly configure your STHome for Internet connectivity Topic See Check your PC configuration 2 1 Check your SP s Service Offerings 2...

Страница 22: ...e s on the VC s the following additional requirements apply In case of Transparent Bridging The SP might provide static IP address es for your PC s or require you to enable DHCP In case of Bridged PPP...

Страница 23: ...e will provide this information per VC Example 1 VPI VCI 0 35 Packet Service Transparent Bridging Encapsulation Method Bridge default i e LLC SNAP Example 2 VPI VCI 8 48 Packet Service PPPoA to PPTP R...

Страница 24: ...pic See STHome Web Interface Access 2 3 1 STHome Packet Services 2 3 2 Transparent Bridging Packet Service Configuration 2 3 3 Bridged PPPoE Packet Service Configuration 2 3 4 PPPoA to PPTP Relaying P...

Страница 25: ...riendly web interface Note You can also configure the STHome through its Command Line Interface CLI accessible via a Telnet session Proceed as follows 1 Start the Web browser on your PC 2 Contact the...

Страница 26: ...meters Set a System password Perform a Browse to Defaults Overview the record of all possible and existing ATM connections Configure the STHome IP settings Configure the PPPoA to PPTP Relaying packet...

Страница 27: ...User s Guide are based on the Internet Protocol IP suite However the STHome DSL modem is a true multiprotocol device it can easily handle most other popular protocol suites This User s Guide presents...

Страница 28: ...ar to Bridged PPPoE this requires installation of a PPTP dial in application on your PC s Most popular OSs have a PPTP dial in application installed e g Microsoft Dial Up Networking or support PPTP Tu...

Страница 29: ...phonebook entry from the Bridge Port pop down list 3 For this entry select the correct encapsulation method 4 Click and to finish the procedure Make sure your STHome is turned on first Turn on your P...

Страница 30: ...iguration for Bridged PPPoE is required on the STHome However you may need to configure the Transparent Bridging packet service of the STHome in order to meet the requirements of your SP regarding VC...

Страница 31: ...ook entry with the correct VPI VCI on the Phonebook page 2 On the PPTP page select this phonebook entry from the Name pop down list 3 For this entry select the correct encapsulation method 4 Optionall...

Страница 32: ...VC s PPTP phonebook name configured on your STHome to be used for this connection Note Only in case multiple PPTP phonebook entries are directed towards different destinations you must add the approp...

Страница 33: ...Maintenance Alcatel Speed Touch Software 7 Alcatel Speed Touch Password 8 Alcatel Speed Touch To Defaults 9 Alcatel Speed Touch Appendices The STHome is an advanced product Describing everything in de...

Страница 34: ...2 Speed Touch Configuration Guide 34 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com...

Страница 35: ...35 104 3EC 17058 AAAA TCZZA Ed 04 Alcatel Speed Touch Home Configuration All manuals and user guides at all guides com...

Страница 36: ...36 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com a l l g u i d e s c o m...

Страница 37: ...protocol Has no performance limitations in the Alcatel implementation Has almost no constraints on the number of attached users The STHome transparent bridge can be used in combination with a PPP over...

Страница 38: ...the bridge Click on the Bridge page to overview all current MAC entries 1 Browse to the Bridge page 2 Select the phonebook entry from the Bridge port pop down list Note In case the presented phoneboo...

Страница 39: ...on and encryption Has multiprotocol support depending on the PPTP implementation e g for MS Windows TCP IP IPX SPX and NETBEUI Offers complete TCP IP protocol transparency no NAPT is required Supports...

Страница 40: ...w summarizes the necessary steps to setup a Microsoft Windows 98 PC for the use of PPPoA to PPTP Relaying Step Action See 1 Configure a Private IP address on your PC 2 Create a new Dial Up Networking...

Страница 41: ...uter icon on your desktop 2 Double click the Dial Up Networking icon 3 Double click the Make New Connection icon to activate the Make New Connection wizard 4 If you use the Dial Up Networking applicat...

Страница 42: ...Microsoft VPN Adapter for PPTP tunneling 7 Click to pop up the VPN server window 8 Enter the DNS hostname or IP address of the Virtual Private Net work VPN server Note VPN server is another word for...

Страница 43: ...104 3EC 17058 AAAA TCZZA Ed 04 A new icon with the name of the connection you have just created will be added to your Dial Up Networking folder Per destination you can create a unique icon To do so re...

Страница 44: ...ur desktop The Connect To window pops up 2 Fill in your user name and password according your user account at the SP Note If you want the current Dial Up connection to remember your credentials for fu...

Страница 45: ...Front PC symbolizes upstream TX link activity from your local PC towards the STHome A flashing Behind PC symbolizes downstream RX link activity from the STHome towards your PC Proceed as follows Step...

Страница 46: ...allows to add or delete entries 1 Browse to the PPTP page 2 Select the phonebook entry from the Name pop down list 3 Select the encapsulation method for the PPPoA PPTP entry from the Encap pop down l...

Страница 47: ...47 104 3EC 17058 AAAA TCZZA Ed 04 Alcatel Speed Touch Home Networking All manuals and user guides at all guides com...

Страница 48: ...48 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com...

Страница 49: ...M cells In this way ATM is the fundamental communication language for the STHome towards the remote devices The dual port STHome model equipped with the additional ATMF 25 6 port is even capable to ex...

Страница 50: ...and Virtual Channel Identifier VCI as part of its header An ATM channel commonly referred to as Virtual Channel is fully identified by these two labels Therefore multiple ATM channels can reside on y...

Страница 51: ...s a number of ATM connections and extracts frames from arriving cells and encapsulates frames in departing cells Only frames recognized supported by the STHome on a particular ATM connection are extra...

Страница 52: ...rast to a standard phonebook it contains additional connectivity information Basic to the STHome operation are ATM VCs The STHome phonebook is the management tool for all possible ATM VC connections T...

Страница 53: ...intended to be used for the PPPoA to PPTP Relaying packet service may not start with a capital P or a capital T Each entry in the STHome phonebook must have a unique VC i e a unique VPI VCI combinatio...

Страница 54: ...be terminated on the Ethernet port can be notified by the STHome AutoPVC list and yellow bar User VCs that need to be cross connected between the DSL port and the ATMF 25 6 port can be remotely establ...

Страница 55: ...and home networking IP plays a crucial role Due to the flexibility and the multitude of IP features numerous configurations are possible Although not the same IP is often referred to as Transmission...

Страница 56: ...ction between IP addresses and packet services is described Apart from Bridging all packet services require the IP suite and even the Bridging packet service will in most cases be used in combination...

Страница 57: ...DSL connection Therefore your STHome s DHCP server must be disabled Your SP may Provide you with an IP address Require you to use DHCP Alternatively a second but Private IP address can be manually con...

Страница 58: ...sses like 10 0 0 1 10 0 0 2 on your PCs Note IP addresses can be configured automatically via STHome s DHCP server See section 6 3 for more information A second set of Public IP addresses having end t...

Страница 59: ...only IP addresses can be assigned to the STHome in several ways Summarized following IP address types exist The default IP address 10 0 0 138 IP addresses assigned via the Initial Setup page IP addres...

Страница 60: ...network in the Subnetmask field 4 Click As a result the new IP settings are applied 5 To verify connectivity point your Web browser to the new IP address Make sure though that your PC shares the same...

Страница 61: ...ed Server For small home LANs it might be worthwhile to configure all of your LAN devices as DHCP clients and the STHome as the DHCP server In this configuration each time a computer starts it will ob...

Страница 62: ...P addresses See subsection 6 2 for static IP addressing of the STHome Note This configuration might be required in case you use the Transparent Bridging packet service To setup the STHome as DHCP serv...

Страница 63: ...iguration tables you can configure the STHome DHCP server settings Click on the DHCP page to pop up the DHCP server configuration page You can configure following DHCP server parameters Field This con...

Страница 64: ...ned a distributed database held by a hierarchical system of servers that is used by TCP IP applications to map between hostnames and IP addresses This chapter describes STHome s DNS abilities Click in...

Страница 65: ...65 104 3EC 17058 AAAA TCZZA Ed 04 Alcatel Speed Touch Home Maintenance All manuals and user guides at all guides com...

Страница 66: ...66 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com a l l g u i d e s c o m...

Страница 67: ...possibilities You can upload new STHome software yourself from a PC on your local LAN A new version of the software can be downloaded via the DSL line to your STHome Both features are simultaneously...

Страница 68: ...Clicking allows you to browse to the location of the upgrade software A valid STHome software package must reside either on a local drive on a floppy disk or a CD rom For new software upgrade packages...

Страница 69: ...switching of the two versions After switching the versions the STHome reboots and will come online with the upgrade version On the Upgrade page you will notice that the active and passive software nam...

Страница 70: ...7 Maintenance Speed Touch Software 70 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com...

Страница 71: ...his chapter describes how to set such a system password Never use an obvious system password to protect the STHome as your name birth date or phone number Moreover you are advised to change the system...

Страница 72: ...asterisks is at random 3 Click 4 To make your password permanent click 5 Authenticate yourself using the system password you just configured Every time you want to access the STHome pages or Telnet C...

Страница 73: ...occur if wrongly configured simply by forgetting its IP address or forgetting the system password Due to the flexible nature of the STHome you may end up in a situation where restoring all of the orig...

Страница 74: ...n off the STHome 2 Open a command line DOS window Windows OS or a terminal window UNIX Linux on a PC 3 At the command prompt execute arp a This allows you to overview the current entries in the ARP ca...

Страница 75: ...cache by issuing the following command arp d STHome IP address 10 Verify connectivity by pinging the STHome a second time ping STHome IP address The STHome should reply 11 Browse to the STHome pages a...

Страница 76: ...riginal defaults including the system password and IP address One hardware method Switch to Defaults Restoring Original Settings Be careful when using the Browse to Defaults Ping to Defaults or the Sw...

Страница 77: ...page 2 Click if you are sure to reset the STHome to its original defaults 3 The STHome will ask to confirm the reset 4 Click if you are sure Otherwise click 5 Click to make the Browse to Defaults per...

Страница 78: ...01 FF any IP address can be any address within your subnet as long as it is not used by any other member of your local network 4 To verify whether this step was successful execute arp a 5 Initiate a c...

Страница 79: ...me is turned on 2 Use a pencil to press the push button at the back of the STHome 3 Release the button Via the flashing front panel LEDs you will notice that the STHome will reboot Wait to allow the P...

Страница 80: ...9 Maintenance Speed Touch To Defaults 80 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com...

Страница 81: ...81 104 3EC 17058 AAAA TCZZA Ed 04 Alcatel Speed Touch Home Appendices All manuals and user guides at all guides com a l l g u i d e s c o m...

Страница 82: ...82 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com...

Страница 83: ...work ISP Internet Service Provider ITU International Telecommunication Union LAN Local Area Network NIC Network Interface Card OS Operating System PC Personal Computer POST Power On Self Test POTS Pla...

Страница 84: ...EC 17058 AAAA TCZZA Ed 04 URL Uniform Resource Locator VC Virtual Channel VCI Virtual Channel Identifier VP Virtual Path VPI Virtual Path Identifier VPN Virtual Private Network All manuals and user gu...

Страница 85: ...and configuring the STHome If the following troubleshooting tips have not resolved the problem contact the company from which you purchased the STHome for assistance In case you encounter DSL connect...

Страница 86: ...LAN LED does not light up Ethernet port s link integrity LED does not light up Make sure you are using the correct cable type for your Ethernet equipment Telnet session from a Windows PC is not possi...

Страница 87: ...7 104 3EC 17058 AAAA TCZZA Ed 04 AppendixB Speed Touch Specifications Topic See Connector Pin Assignments B 1 Power Supply Adapter B 2 LAN Cables Layout B 3 Physical Specifications B 4 ADSL Specificat...

Страница 88: ...line wire B 5 Wire B Subscriber line wire B 2 5 ADSL variant ATMF 25 12345678 RJ 45 1 RX Receive data from DTE RJ 45 Front view 2 RX Receive data from DTE 7 TX Transmit data to DTE 8 TX Transmit data...

Страница 89: ...120V 9V North America wall plug P48 091000 Axxxx UK Sing model 230V 9V UK wall plug F48 091000 Axxxx ROW model 230V 9V Euro wall plug D48 091000 Axxxx Australia model 240V 9V Australia wall plug E48 0...

Страница 90: ...following layout are applicable for interconnecting Ethernet ports and ATMF 25 6 ports 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Crossover LAN cables with the following layout ar...

Страница 91: ...5F Humidity 20 to 80 AC voltage 100 to 120 VAC 220 to 240 VAC DC voltage 9V 1A Frequency 50 60 Hz Power consumption 7Wmax The external ports on the back panel are classified as follows DC input port S...

Страница 92: ...stream user payload data rates Up to 1Mbit s depending on provisioning ADSL POTS standards compliancy Full rate ANSI T1 413 Issue 2 ITU G DMT Full rate ITU G 992 1 Annex A ITU G LITE Lite rate ITU G 9...

Страница 93: ...d Touch Default Assignments 93 104 3EC 17058 AAAA TCZZA Ed 04 AppendixC Speed Touch Default Assignments Topic See General Defaults C 1 Connection Service ATM Encapsulation Defaults C 2 All manuals and...

Страница 94: ...er STHome DHCP server STHome Master Firewall STHome system password AppendixC Speed Touch Default Assignments 94 104 3EC 17058 AAAA TCZZA Ed 04 C 1 General Defaults 10 0 0 138 SpeedTouch lan Active Di...

Страница 95: ...Bridged PPPoE 0 8 37 AAL5 RFC1483 Bridged RFC1483 LLC SNAP for Bridged g 0 8 38 RFC1483 LLC SNAP for Bridged PDUs FCS not preserved 0 8 48 PPTP PPPoA to PPTP Relaying 0 8 49 PPTP AAL5 RFC2364 y g 0 8...

Страница 96: ...AppendixC Speed Touch Default Assignments 96 104 3EC 17058 AAAA TCZZA Ed 04 All manuals and user guides at all guides com a l l g u i d e s c o m...

Страница 97: ...mation on Alcatel s Speed Touch product Prior to using the Speed Touch product read this appendix carefully Follow all warnings and instructions marked on the product This chapter covers the following...

Страница 98: ...ept to the extent that this restriction is expressly prohibited by local law copy rent loan re sell sublicense or otherwise transfer or distribute the equipment to others modify adapt or create a deri...

Страница 99: ...leaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bathtub wash bowl kitchen sink laundry tub in a wet basement or near a swimming pool The...

Страница 100: ...o reason to access the interior Opening or removing covers may expose you to dangerous voltages Incorrect reassembly could cause electric shock if the appliance is subsequently used If service or repa...

Страница 101: ...is required on the same line a central splitter or distributed filter s must be installed for optimal DSL performance Depending on your DSL configuration and type of splitter filters installation must...

Страница 102: ...an Community Declaration of Conformity Products with the marking comply with both EMC and Low Voltage Directives issued by the Commission of the European Community A copy of the European Community Dec...

Страница 103: ...is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant The Ringer Equivalence Number REN is used to determine the quantity o...

Страница 104: ...io noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communication Le pr sent appareil num rique n met pas de bruits radio lectrique...

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