When I select a number from my directory, the number is not dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
•
Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your
professional or personal directories)
•
Check the “
Call barring
” option for “
Incoming calls
” to be sure that the “
Except SIM directory
” feature is not
activated
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered in “
My Numbers
”
•
Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
•
Check your phone memory available as it might be full
•
Contact your network operator to check service availability and check MMS parameters (see page 40)
•
Verify the server centre number or your MMS profile with your operator
•
The server centre may be saturated; try again later
The
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
The << - >> icon is displayed
•
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•
Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to connect my telephone to my computer
•
Install first of all Alcatel’s PC suite
•
Use “Install the connection” and perform the installation
•
If you use the infrared port, check that it is correctly activated (see page 59)
•
Check that your computer meets the requirements for Alcatel’s PC Suite installation
I am unable to download new files
•
Check for free space
•
Delete some files
•
Select the miniSD Card to store the files you downloaded
•
Check your subscription status with your operator
98
My mobile phone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 50)
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted (see page 14)
•
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
key
•
For international calls, check the country and area codes
•
Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not barred outgoing calls (see page 26)
Unable to receive incoming calls
•
Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls (see page 26)
•
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the
key
•
Check the radio reception icon level
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this service
•
Make sure this feature does not require an Alcatel accessory
97
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