The caller’s name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the
key
•
Check the network signal strength indicator
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes
this service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not
dialed
•
Make sure that you have correctly recorded the number
•
Make sure that you have selected the country prefix when calling a
foreign country
I am unable to create a file in my directory
•
Make sure that your SIM card directory is not full; delete some files or
save the files in the telephone's directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered in “
My
Numbers
”
•
Try later if the network is busy
80
My cellphone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 47)
•
Try connecting at a later time if the network is busy or unavailable.
SIM card error
•
Make sure the SIM card has been correctly inserted (see page 17)
•
Verify with your operator that your SIM card is 3V compatible; old 5V
SIM cards are not compatible.
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press the
/
key
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the
network network is not busy or unavailable.
•
Check your subscription status with your operator (credit, account
status etc.)
•
Make sure you have not barred outgoing calls (see page 30)
Unable to receive incoming calls
•
Make sure your cellphone is switched on and connected to a network
(check for busy or unavailable networks)
•
Check your subscription status with your operator (credit, account
status etc.)
•
Make sure you have not forwarded incoming calls (see page 30)
•
Make sure that you have not barred certain calls
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