Unable to receive incoming calls
•
Make sure your cellphone is switched on and connected to a network (check for
busy or unavailable networks)
•
Check your subscription status with your operator (credit, account status etc.)
•
Make sure you have not forwarded incoming calls (see page 29)
•
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the
key
•
Check the network signal strength indicator
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialed
•
Make sure that you have correctly recorded the number
•
Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
•
Make sure that your SIM card directory is not full; delete some files or save the
files in the phone's directory (i.e. your professional or personal directories)
•
Check the “
Call barring
” option for “
Incoming calls
” to be sure that the “
All
calls except SIM directory
” feature is not activated
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
68
My cellphone will not charge properly
•
Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
•
Make sure charging is carried out under normal conditions (0°C +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in the
charger
•
Make sure you are using an Alcatel battery and charger
•
When abroad, check that the electrical current is compatible
My cellphone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 45)
•
Try connecting at a later time if the network is busy or unavailable
SIM card error
•
Make sure the SIM card has been correctly inserted (see page 17)
•
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press the
key
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the network is not
busy or unavailable.
•
Check your subscription status with your operator (credit, account status etc.)
•
Make sure you have not barred outgoing calls (see page 29)
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