89
90
•
Make sure you are using an Alcatel battery and charger
•
When abroad, check that the electrical current is compatible
My.mobile.phone.will.not.connect.to.a.network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 79)
•
Try connecting at a later time if the network is overloaded
SIM.card.error
•
Make sure the SIM card has been correctly inserted (see page 13)
•
Verify with your operator that your SIM card is 3V compatible; the old 5V
SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable.to.make.outgoing.calls
•
Make sure you have dialled a valid number and press the
key
•
For international calls, check the country and area codes
•
Make sure your mobile phone is connected to a network, and that the
network is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not barred outgoing calls (see page 44)
Unable.to.receive.incoming.calls
•
Make sure your mobile phone is switched on and connected to a network
(check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls (see page 44)
•
Make sure that you have not barred certain calls
The.caller’s.name.does.not.appear.when.a.call.is.received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The.sound.quality.of.the.calls.is.not.optimal
•
You can adjust the volume during a call by means of the Volume key
•
Check the radio reception icon level
I.am.unable.to.use.the.features.described.in.the.manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
When.I.select.a.number.from.my.directory,.the.number.is.not.
dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
country
I.am.unable.to.add.a.contact.in.my.directory
•
Make sure that your SIM card directory is not full; delete some contacts or
save the contacts in the product directory (i.e. your professional or personal
directories)
My.callers.are.unable.to.leave.messages.on.my.voicemail
•
Contact your network operator to check service availability
I.cannot.access.my.voicemail
•
Make sure your operator’s voicemail number is correctly entered in “My
numbers”
•
Try later if the network is busy
I.am.unable.to.send.and.receive.MMS
•
Check your phone memory available as it might be full
•
Contact your network operator to check service availability and check MMS
parameters (see page 32)
•
Verify the server centre number or your MMS profile with your operator
•
The server centre may be swamped; try again later
The.
.icon.is.displayed.on.my.standby.screen
•
You have saved too many short messages on your SIM card; delete some of
them or archive them in the product memory
“No.service”.is.displayed
•
You are outside of the network coverage area
I.have.already.entered.3.incorrect.PIN.codes
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
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