Alcatel ONETOUCH PIXI 4, Быстрый старт

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English-29
Troubleshooting
Before contacting the service centre, you are advised to follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its performance.
• Use Factory data reset and the upgrade tool to perform phone formatting or software
upgrading (to reset factory data, hold down the Power key and the Volume up key at
the same time). ALL User phone data: contacts, photos, messages, files, and downloaded
applications will be permanently lost. It is strongly advised to fully back up the phone data
and profile via Smart Suite before doing formatting or upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• When the phone cannot be switched on, charge for at least 20 minutes to ensure the
minimum battery power needed, then try to switch on again.
• When the phone falls into a loop during power on-off animation and the user interface
cannot be accessed, press and hold the Volume down key to enter Safe Mode. This
eliminates any abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the Power key and the Volume
up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key for more than 10s.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and make sure the
Power key is not mis-contacted due to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using the Alcatel charger included in the box.
• Make sure that your battery is not completely discharged; if the battery power is empty
for a long time, it may take around 20 minutes to display the battery charger indicator on
the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed on your
warranty card or box.
• Make sure that the internet access service of your SIM card is available.