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ALCATEL Mobile Phones
Limited Warranty ..............
TCT Mobile North America LTD warrants to the original retail purchaser
of this wireless device, that should this product or part thereof during
normal consumer usage and condition, be proven to be defective in
material or workmanship that results in product failure within the first
twelve (12) months from the date of purchase as shown on your original
sales receipt. Such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the company’s option without charge for parts or labor
directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase as
shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) and the company’s option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
•
Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area where
your cellphone is used;
•
Connection to any equipment not supplied or not recommended by
TCT Mobile;
•
Modification or repair performed by individuals not authorized by TCT
Mobile or its affiliates;
•
Acts of god such as Inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless devices event labels or serial numbers
(IMEI);
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile or any of its affiliates be
liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have placed
many self-help tools that may help you to isolate the problem and eliminate
the need to send your wireless device in for service. In the case that
your wireless device is no longer covered by this limited warranty due to
time or condition we have other options that you may utilize our out of
warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a copy of the
original proof of warranty coverage (e.g. original copy of the dated bill of
sale, invoice), the consumer’s return address, your wireless carrier’s name,
alternate daytime cellphone number, and email address with a complete
problem description. Only ship the wireless device. Do not ship the SIM
card, memory cards, or any other accessories such as the power adapter.
You must properly package and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at the
service center. Upon receipt, the service center will verify the warranty
conditions, repair, and return your wireless device to the address provided.
