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There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided by
your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its affiliates
be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages
can be disclaimed by law. Some states do not allow the exclusion or limitation
of incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling (877-
702-3444) or going to (http://www.alcatelonetouch.com/usa/). We have
placed many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the case that
your wireless device is no longer covered by this limited warranty due to time
or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier’s name, alternate daytime
phone number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards, or any
other accessories such as the power adapter. You must properly package
and ship the wireless device to the repair center. TCT Mobile (US), Inc. is
not responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair, and
return your device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal
.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may
•
affect its performance.
Use
•
Factory date reset
and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the
power
key and the
Volume up
key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Android Manager before
doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
Check the battery power level, charge for at least 20 minutes.
•
If it still does not work, please reset the phone using the
•
Power
key and the
Volume up
key.
My phone has not responded for several minutes
Restart your phone by pressing and holding the
•
Power
key.
My phone turns off by itself
Check that your screen is locked when you are not using your
•
phone, and make sure the
Power
key is not mis-contacted due
to unlocked screen.
Check the battery charge level.
•
My phone cannot charge properly
Make sure that your battery is not completely discharged; if the
•
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C
•
(32°F) to +40°C (104°F)).
When abroad, check that the voltage input is compatible.
•
My phone cannot connect to a network or “No service”
is displayed
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded.
•
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