25
26
My phone cannot charge properly
Make sure you are using an ALCATEL ONETOUCH battery
•
and the charger from the box
Clean the battery contact if it’s dirty.
•
Make sure your battery is inserted properly before plugging
•
in the charger.
Make sure that your battery is not completely discharged; if
•
the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions
•
(0°C to +40°C)
When abroad, check that the voltage input is compatible
•
My phone cannot connect to a network or “No
service” is displayed
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
•
Invalid SIM card
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged or
•
scratched
Make sure the service of your SIM card is available
•
Unable to make outgoing calls
Make sure you have dialed a valid number and press the
•
key
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the
•
network is not overloaded or unavailable
Check your subscription status with your operator (credit,
•
SIM card valid, etc.)
Make sure you have not barred outgoing calls
•
Make sure that your phone is not in flight mode
•
Unable to receive incoming calls
Make sure your phone is switched on and connected to a
•
network (check for overloaded or unavailable network)
Check your subscription status with your operator (credit,
•
SIM card valid, etc.)
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
•
Make sure that your phone is not in flight mode
•
The caller’s name/number does not appear when a
call is received
Check that you have subscribed to this service with your
•
operator
Your caller has concealed his/her name or number
•
I cannot find my contacts
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to phone
•
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the
•
key
Check the network strength
•
Make sure that the receiver, connector or speaker on your
•
phone is clean
I am unable to use the features described in the
manual
Check with your operator to make sure that your
•
subscription includes this service
Make sure this feature does not require an ALCATEL
•
ONETOUCH accessory
When I select a number from my contacts, the
number cannot be dialed
Make sure that you have correctly recorded the number in
•
your file
Make sure that you have inputted the country prefix when
•
calling a foreign country
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IP4572_ALCATEL 1009X_QG_Eng_GB_04_140219.indd 25-26
2014-2-19 16:19:11
2014-2-19 16:19:11
