36
37
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile or any of
its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have
placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition we have other options that you
may utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a
copy of the original proof of warranty coverage (e.g. original copy of
the dated bill of sale, invoice), the consumer’s return address, your
wireless carrier’s name, alternate daytime mobile phone number,
and email address with a complete problem description. Only ship
the wireless device. Do not ship the SIM card, memory cards, or
any other accessories such as the power adapter. You must properly
package and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive
at the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
address provided.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge ( ) the battery for optimal operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use
Factory date reset
and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the
Power
key and the
Volume up
key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via ONE TOUCH Manager
before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
•
Check the battery power level, charge for at least 20 minutes.
•
If it still does not work, please reset the phone using the
Power
key and the
Volume up
key.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key more
then 9s.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the
Power
key is not mis-contacted due
to unlocked screen.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure you are using an ALCATEL ONE TOUCH charger
from the box.
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C
to +40°C).
•
When abroad, check that the voltage input is compatible.
