38
39
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see “Inserting or
removing the SIM card”).
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialled a valid number and have touched
Call
.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator.
•
Your caller has concealed his/her name or number.
I cannot find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume Up/
Down
key.
•
Check the network strength
.
•
Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes
this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number cannot
be dialled
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your network operator to check service availability and check
MMS parameters.
•
Verify the server centre number or your MMS profile with your operator.
•
The server centre may be swamped, try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•
Install ALCATEL ONETOUCH Center.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the ALCATEL ONETOUCH
Center has been activated.
•
Check that you have marked the checkbox of USB debugging. To access
this function, touch
Settings\About phone
, then touch
Build number
7 times. Then touch
Settings\Development\USB debugging
.
•
Check that your computer meets the requirements for ALCATEL
ONETOUCH Center Installation.
•
Make sure that you’re using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to
other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 2.5 hours).
