36
37
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have
placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition we have other options that you
may utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a
copy of the original proof of warranty coverage (e.g. original copy of
the dated bill of sale, invoice), the consumer’s return address, your
wireless carrier’s name, alternate daytime mobile phone number, and
email address with a complete problem description. Only ship the
wireless device. Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must properly package
and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive
at the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
address provided.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may
•
affect its performance.
Use
•
Factory date reset
and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the
power
key and the
Volume up
key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Android Manager before
doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
Check the battery power level, charge for at least 20 minutes.
•
If it still does not work, please reset the phone using the
•
Power
key and the
Volume up
key.
My phone has not responded for several minutes
Restart your phone by pressing and holding the
•
Power
key and
Volume up
key.
My phone turns off by itself
Check that your screen is locked when you are not using your
•
phone, and make sure the
Power
key is not mis-contacted due
to unlocked screen.
Check the battery charge level.
•
My phone cannot charge properly
Make sure that your battery is not completely discharged; if the
•
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions
•
(0°C
(32°F) to +40°C (104°F)).
When abroad, check that the voltage input is compatible.
•
My phone cannot connect to a network or “No service”
is displayed
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded.
•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one
•
printed on your warranty card or box.
Make sure that the internet access service of your SIM card is
•
available.
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see “Inserting
•
or removing the SIM card”).
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
•
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