36
37
•
Use
Factory data reset
and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the
Power
key and the
Volume up
key at the same
time under power off mode). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data
and profile via ONE TOUCH Center before doing formatting
and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
•
Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
•
Check the battery power level, charge for at least 20 minutes.
•
Press and hold
Power
key for more than 7 seconds to try to restart.
•
If it still does not work, please reset the phone using the
Power
key and the
Volume up
key.
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key.
•
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the
Power
key is not mis-contacted due
to unlocked screen.
•
Check the battery charge level.
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
•
Make sure you are using an ALCATEL ONE TOUCH battery and
the charger from the box.
•
Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the
charger.
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C
(32°F) to +40°C (104°F)).
•
When abroad, check that the voltage input is compatible.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc.
or any of its affiliates be liable for incidental or consequential damages
of any nature whatsoever, including but not limited to commercial loss,
to the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to
the repair center. TCT Mobile (US), Inc. is not responsible for devices
that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the
service center will verify the warranty conditions, repair, and return
your device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge (
) the battery for optimal
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
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2013-8-29 11:05:24
