My callers are unable to leave messages on my voice mail
•
Contact your network operator to check service availability
I can’t access my voice mail
•
Make sure your operator’s voice mail number is correctly entered in “
My numbers
”
•
Try later if the network is busy
I am unable to send nor to receive messages (SMS, MMS,Vox MMS)
•
Check your phone memory available as it might be full
•
Contact your network operator to check service availability
•
Verify the server centre number or your MMS profile with your operator
•
The server centre may be saturated; try again later
•
The person you are calling may not have a phone compatible with your sending mode (EMS standard is
required for sending pictures, sounds, etc.)
The
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some of them or archive them in the
product memory
The << - >> icon is displayed
•
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•
Contact your network operator to obtain the PUK code (Personal Unblocking Key)
The game I have downloaded is no longer displayed
•
Check that the SIM card is the one you used when downloading the game
94
Unable to receive incoming calls
•
Make sure your mobile phone is switched on and connected to a network (check for overloaded or
unavailable network)
•
Check your subscription with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls (see page 49)
•
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of calls is poor
•
You can adjust the volume during a call by means of the
key
•
Check the radio reception icon
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this service
•
Check to be sure this feature does not require an ALCATEL accessory.
When I select a number from my directory, the number is not dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
•
Make sure that your SIM card directory is not full; delete some files or save the files in the product
directory (i.e. your professional or personal directories)
•
Check the “
Call barring
” option for “
incoming calls
” to be sure that the “
Exc. directory
” feature is
not activated
93
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