139
140
My phone turns off by itself
•
Check that your screen is locked when you are not using your phone,
and make sure the
Power
key is not accidentally contacted while the
screen is unlocked.
•
Check the battery charge level.
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
•
Make sure you are using an ALCATEL ONETOUCH battery and the
charger from the box.
•
Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger.
•
Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C to
+40°C).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
15
Troubleshooting .................
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge (
) the battery for optimal
operation.
•
Avoid storing large amounts of data in your phone as this may affect its
performance.
•
Use
Factory data reset
and Mobile Upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
Power
key and the
Volume up
key at the same time under power
off mode). ALL User phone data: contacts, photos, messages and files,
downloaded applications will be lost permanently. It is strongly advised
to fully backup the phone data and profile via Smart Suite before doing
formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
•
When the phone cannot be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed, then try to switch on
again.
•
When the phone falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the
Volume
down
key to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power
key and the
Volume up
key (holding both together) or upgrade
software via Mobile Upgrade tool.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key.
•
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
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