91
We recommend that you carry out the following checks before
contacting the Customer Care Service:
My mobile phone will not
switch on
The <<< >>>> symbol is
displayed: my mobile
phone is not connected to
a network:
SIM card error
- Press the
key for at least two
seconds
- Check your battery charge level
- Try to reach the network by moving
to a different location (if you are inside
a building, stay near a window)
- Check your mobile coverage with
your operator
- Make sure your SIM card is valid by
checking with your operator
- Make sure the SIM card is correctly
inserted
- Check with your operator that your
SIM card is 3V compatible, former 5V
SIM cards can no longer be used
TROUBLESHOOTING
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