Basic Call Handling
Answer a call
Press Green handset button
Make a call
Dial 9 + telephone number, press Green button
to send
Hold a call
Press R
Retrieve a held call
Press R
Transfer a call
Press the R key, dial extension number, announce
call and press Red button
Transfer a caller into a mailbox
Whilst on a call dial ‘R’ then * [Star] and the
extension number
[The caller will be transferred directly into the
mailbox for them to leave a message]
Retrieve a call
Press the R key followed by 3
Further Telephone Features
Call back
Dial extension number, get busy tone, press #
and hang up
Cancel call back
Press green button followed by #
Park a call
Dial 12
Retrieve a parked call
Dial 12 + extn number where call was parked
and press green button
Pick up a group call
Press green button, dial 14
Pick up a specific extn
Press green button, dial 13 and ringing extn
number
Redial last number
Press redial key or dial 40
Diverting your telephone
Divert your calls immediately
Press green button, dial 61, enter number to
receive calls, press red button
Divert your phone to voice mail
Press green button, dial 61, dial voice mail
extension number ________, press red button
Divert on busy
Press green button, dial 62, enter number to
receive calls, press red button
Do not disturb – ON
Press green button, dial 63, press red button
OFF
Press green button, dial 60, press red button
Cancel any divert
Press green button, dial 60, press red button
Speed dials
Use system speed dial numbers Dial speed dial
code 7000 – 7999, press green button
