Omni Office 4019 / 4018 User Guide
(Default)
Basic Call Handling
Make an internal call
Dial extension number
Make an external call
Dial ‘9’ and telephone number
Receive a call
Lift receiver
Hold a call
Press ‘Hold’ key or dial 2 [Line key will flash green]
Retrieve a held call
Press the line key next to the green flashing light
Transfer a call
Dial extension number, announce caller and press ‘Transfer’
Key
or
replace
receiver
Retrieve a call [If extn busy or no reply]
Press the release key and then press the key next to
green light
Last number redial
Press the redial key
Redial List [View list of numbers dialed]
Press key, press 2, press to scroll through numbers
and OK to dial
Dial by name
Press key and 7 to access dial by name, the screen will
say Type Surname, use the number pad [alphanumeric
letters] to dial an entry, e.g. to search for South West Comms
type 7[S] 6[O] 8[U] for SOU and it will offer you the options
available, press OK to dial
Further telephone features
Call back on a busy extension
Dial extension, display will show Wait press # key or the key
and OK and replace receiver
Cancel call back
Display will show “Active Callback”, press # key to cancel
Park a call
Dial 12 [Display will show “Parking accepted”]
Retrieve parked call
Lift receiver, dial 12 and extn number where call was parked
Tannoy / Broadcast through the phones
Lift receiver, dial broadcast group number 41 – 48
3 way conference call
Whilst on a call, dial 3
rd
party, when they answer, press
“Conference” key or dial 50 to join all 3 together
Exit conference call
Press “Conference” key or dial 50 and press transfer key or
replace receiver
Pick up a specific extn [In or out of group] Lift receiver, dial 13 and ringing extn number
Pick up a call in your group
Lift receiver, dial 14 or press Pick up key [The system will give
you the longest ringing call]
Touch Tone dialing
When on a call dial 69, press “Touch Tones” key or press 2
and this will activate touch tones
