23
24
A:
1. Check the password you entered is the right one.
2. Check if WPS security is enabled on your PC? If so, check the device to see if it is
expecting a WPS action from your PC.
5.
Q:
What do I do if there is No service?
A:
Possible reason are listed as bellow:
1. Unstable local signal.
2. Hardware problem.
You may:
1. If you are inside a building or near a structure that may be blocking the signal,
change the position or location of the device. For example, try moving the device
close to a window.
2. Check the hardware or use another device and retry.
6.
Q:
What do I do if I forgot Wi-Fi Key?
A:
You can long press both “Power” and “WPS” key 13s, all LED quick flash in blue for 4
times, reset device to factory mode.
7.
Q:
Why does the SSID does not appear in the wireless network list?
A:
You can check the device as the suggestion bellow:
z
Check the device Status Display for error messages or information.
z
Refresh your network list on your computer.
Windows:
Click Refresh Network List on the left side of the Wireless Network
Connection screen.
If that doesn’t work you can try the following:
1. Open Network Connections.
2. Right-click Wireless Network Connection and select Properties.
3. Click the Wireless Networks tab.
4. Delete any unused wireless connections from the Preferred Networks list
and click OK.
5. Restart your computer.
Mac:
Try rebooting your computer
8.
Q:
What do I do if I see “PIN lock” or “PUK lock”?
A:
The SIM card is locked. Log into the Web page and Enter your PIN code or the PUK
code you got from the operator.
Note:
If the wrong PIN is entered 3 times you will be required to input your PUK code.
If the wrong PUK code is entered 10 times the SIM card will be locked permanently.
9.
Q:
How do I connect/disconnect to the 4G/3G network?
A:
Log into the web browser, go to
Connection
and click “Connect/Disconnect” button.
10.
Q:
How do I set a new PIN for my SIM card?
