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27
12 Month Limited Warranty ������
For Warranty information and support, please visit
https://us.alcatelmobile.com/warranty/.
Electronic Information ���������������
For more information on Electronic Recycling:
1) Visit Alcatel Electronic Recycling Program website at https://us.alcatelmobile.
com/accessibility-compliance/electronic-recycling-program/, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle
®
to offer a safe and convenient battery
recycling program. For more information on our Battery Recycling Program,
please visit the USA and Canada website at https://us.alcatelmobile.com/
accessibility-compliance/battery-recycling/ and https://ca.alcatelmobile.com/
accessibility-compliance/battery-recycling/.
Troubleshooting���������������������������
Before contacting the service center, follow the instructions below:
•
You are advised to fully charge (
) the battery for optimal operation.
•
Avoid storing large amounts of data in your phone as this may affect its
performance.
•
Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's
software. To access Update phone, press
Settings
>
Device
>
Device
Information
>
Software Update
>
Check for Updates
.
The following are the most asked questions:
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
End/Power Key
.
My phone turns off by itself
•
Check that your screen is locked when you are not using your phone, and make
sure the
End/Power Key
is not mis-contacted due to unlocked screen.
•
Check the battery charge level.