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Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge ( ) the battery for optimal
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the
same time when powered off). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully back up the phone data
and profile via Smart Suite before doing formatting and upgrading.
and carry out the following checks:
My phone can't be switched on or is frozen
•
When the phone can't be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
•
When the phone falls into a loop during power on-off animation
and the user interface can't be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power key and the Volume up key (holding both together).
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the Power key.
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the Power key is not accidentally contacted
while the screen is unlocked.
•
Check the battery charge level.
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.